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Forum: Small and Medium Business Communications 06-09-2017, 02:42 AM
Replies: 3
Views: 4,806
Posted By laburu
Solution article for the issue

http://support.avaya.com/kb/ext/SOLN159109

Hope it helps
Forum: Small and Medium Business Communications 06-09-2014, 06:59 AM
Replies: 1
Views: 7,849
Posted By laburu
IPO will try to find a target for the call and...

IPO will try to find a target for the call and that is why you keep hearing ringing tone.
Make sure there is no loop with the forwarding A->B->C->A

Sys Mon, targetting (in blue) can give you an...
Forum: Small and Medium Business Communications 06-09-2014, 06:54 AM
Replies: 2
Views: 6,172
Posted By laburu
Hi It should be like any other call that...

Hi

It should be like any other call that you forward, the only limitation would be that your provider will allow you send the original callers ID or not.

In the HG, for the Night Service Fall...
Forum: Small and Medium Business Communications 06-09-2014, 06:30 AM
Replies: 1
Views: 6,779
Posted By laburu
Hi Brent, Avaya can reset the nnadmin...

Hi Brent,

Avaya can reset the nnadmin password provided that the Challenge Key Secret still default (trust no one) or that it is known.

You will need to create a Service Request for it.
...
Forum: Small and Medium Business Communications 03-14-2014, 09:17 AM
Replies: 1
Views: 4,228
Posted By laburu
hi, According to the convergence handbook ...

hi,

According to the convergence handbook

https://downloads.avaya.com/css/P8/documents/100164858

Page 40

Note that DMM
will not
Forum: Small and Medium Business Communications 03-14-2014, 09:06 AM
Replies: 1
Views: 4,013
Posted By laburu
Weird one, I would do the following: -Delete...

Weird one, I would do the following:
-Delete the folder in the VM Pro accounts.
-Delete the user in Manager.
-Merge
-Create teh user again
-Save and reboot
-Restart the Voicemail Service, the...
Forum: Small and Medium Business Communications 03-14-2014, 09:03 AM
Replies: 1
Views: 5,091
Posted By laburu
In teh SIP URI you will need to have an entry...

In teh SIP URI you will need to have an entry with wildcards, and from there a shortcode to route the calls through the PRI.

i.e Genesys will dial 8888, teh SIP trunk will accept it as it has the...
Forum: Small and Medium Business Communications 03-14-2014, 03:02 AM
Replies: 4
Views: 4,938
Posted By laburu
Hi You can create a Service Request via tthe...

Hi
You can create a Service Request via tthe support website,support.avaya.com.

If the behaviour differs from which is documented, tehre might be two option a product or documentation defect but...
Forum: Small and Medium Business Communications 03-07-2014, 03:34 AM
Replies: 4
Views: 4,938
Posted By laburu
you will only get the triangle but depending it...

you will only get the triangle but depending it will flash to indicate different states

Please refer to
...
Forum: Small and Medium Business Communications 03-07-2014, 03:15 AM
Replies: 1
Views: 13,648
Posted By laburu
That is the catch with call forwarding, that the...

That is the catch with call forwarding, that the calling number is teh extension being forwarded.

I see two options:
use twinning, the original calling number will be sent
use a shortcode
...
Forum: Small and Medium Business Communications 03-07-2014, 03:09 AM
Replies: 1
Views: 3,930
Posted By laburu
I would imagine that you could delete the ...

I would imagine that you could delete the account folder for the user and restart the service. ¨That should create teh folder from scratch and hence have the default greating.

I haven´t tried...
Forum: Small and Medium Business Communications 03-07-2014, 02:36 AM
Replies: 1
Views: 3,905
Posted By laburu
Hi, I have double checked and it is in...

Hi,

I have double checked and it is in there. Please see screenshot. Could you add a capture of yours?
Forum: Small and Medium Business Communications 02-18-2014, 08:09 AM
Replies: 4
Views: 4,654
Posted By laburu
In the past there were issues reported when due...

In the past there were issues reported when due to gains issues.

I guess that you are using analog lines and that you have performed impedance match on those, haven´t you?

Then the next step...
Forum: Small and Medium Business Communications 02-17-2014, 05:10 AM
Replies: 1
Views: 5,919
Posted By laburu
Hi, At the end it is up to teh customer and...

Hi,

At the end it is up to teh customer and how he wants to manage the calls.

I would say that it is better to give teh option of leaving a VM in teh still queue message, for that you just do...
Forum: Small and Medium Business Communications 02-14-2014, 01:33 AM
Replies: 2
Views: 4,209
Posted By laburu
I believe it can be done, first you need to see...

I believe it can be done, first you need to see what is the name of the HG message; you can do so by using the Sys Mon with appropiate filters or teh VM debug trace, afterwards rename the...
Forum: Small and Medium Business Communications 02-12-2014, 06:05 AM
Replies: 9
Views: 9,650
Posted By laburu
Try uninstallng and installing the java version...

Try uninstallng and installing the java version on the client pc.
Forum: Small and Medium Business Communications 02-11-2014, 03:10 AM
Replies: 2
Views: 4,813
Posted By laburu
Enable the option Allow trunk to trunk transfer

Enable the option Allow trunk to trunk transfer
Forum: Small and Medium Business Communications 02-11-2014, 03:04 AM
Replies: 2
Views: 4,452
Posted By laburu
Yes, you should be able to install it on a 2008...

Yes, you should be able to install it on a 2008 R2.

Please refer to the Knowledge Base:...
Forum: Small and Medium Business Communications 02-11-2014, 02:07 AM
Replies: 1
Views: 4,582
Posted By laburu
The first question would be are you able to log...

The first question would be are you able to log in with the same credentials locally?

If you do, does it take long time to get the error or straight away? are you validating the configuration...
Forum: Small and Medium Business Communications 02-03-2014, 06:19 AM
Replies: 1
Views: 10,571
Posted By laburu
Hi, For the trace TAPI debug trace from...

Hi,

For the trace
TAPI debug trace from the PC. This can be enabled as follows:
- Using the registry editor navigate to HKEY_LOCAL_MACHINE --> SOFTWARE --> AVAYA
--> IP400 -->TSPI.
- Right...
Forum: Small and Medium Business Communications 02-03-2014, 06:12 AM
Replies: 9
Views: 9,650
Posted By laburu
In your post you mention that there is one system...

In your post you mention that there is one system running R7 and the other R9, it would be interesting to know the version of the One-X portal as well.

You should always try to keep them in the...
Forum: Small and Medium Business Communications 11-14-2013, 01:20 AM
Replies: 2
Views: 8,927
Posted By laburu
Upgrade to IPO R9

In order to upgrade to Release 9, it is necessary to obtain the Upgrade License beforehand.

The process might take few days to complete and it is described in the following article:
...
Forum: Small and Medium Business Communications 11-14-2013, 01:06 AM
Replies: 0
Views: 5,575
Posted By laburu
16xx phones rebooing on R9

Hello,

It has been reported from several sites that the 16xx phones reboot after upgrading to release 9.
It appears to be an issue with the messaging between the IP Office and the phones and...
Forum: Small and Medium Business Communications 11-05-2013, 07:58 AM
Replies: 5
Views: 10,973
Posted By laburu
Reset the password via the security settings

The only way I can think of is by resetting the security settings to gain access again.

Also look into this article:

http://support.avaya.com/kb/ext/SOLN237965...
Forum: Small and Medium Business Communications 09-09-2013, 08:21 AM
Replies: 4
Views: 16,011
Posted By laburu
modify 46xxsettings file

Hello,

This file is a txt one and you can edit it easily. Thi s file is common for both systems (Aura and IPO) but there are features that are not applicable for IPO.

You just comment out...
Showing results 1 to 25 of 29
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