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Search: Posts Made By: lnesje
Forum: Avaya Aura & Unified Communications 11-30-2018, 03:01 AM
Replies: 0
Views: 805
Posted By lnesje
Intra-domain federation Aura 7

Struggling to get a federation between Skype4Business with Avaya Aura 7.0.1.2 and AMM 3.0 SP1
Intra-domain federation (customer uses same domain-name on both platforms).

Administration...
Forum: IP Office Contact Center 09-21-2018, 05:04 AM
Replies: 0
Views: 808
Posted By lnesje
IPOCC webUI

Hi, anyone with customers running webUI, multichannel.. ? chat ?
Forum: Telephones, Adjuncts, and Adapters 08-30-2018, 01:04 AM
Replies: 0
Views: 2,122
Posted By lnesje
SIP 4.4 , 1140 with 3party, license ?

SIP Software for Avaya 1100 Series IP Deskphones. How to use against 3party pbx regarding license ? how to obtain license ?
Forum: IP Office Contact Center 01-25-2018, 06:55 AM
Replies: 2
Views: 1,930
Posted By lnesje
got any feedback ? looking for the same question

got any feedback ? looking for the same question
Forum: IP Office Contact Center 01-25-2018, 05:53 AM
Replies: 1
Views: 1,689
Posted By lnesje
xperience with implementing of IPOCC webchat over internet?

Hi,

Anyone who can share some experience with implementing of IPOCC webchat over internet. Best practice design?, usage of NGINX reversed proxy ? or alternatives..

thanks in advance
Forum: Telephones, Adjuncts, and Adapters 09-22-2017, 04:57 AM
Replies: 5
Views: 46,300
Posted By lnesje
field "Auto Answer" - = all what defines all...

field "Auto Answer" - = all

what defines all ?
can this be compared to autoansstat setting ? I am trying to enable autoanswer for external calls not ACD, guess not possible ?
Forum: IP Telephony and Convergence 09-21-2017, 11:48 PM
Replies: 2
Views: 1,614
Posted By lnesje
seems not H.323 6.2.2 software is supported...

seems not

H.323 6.2.2 software is supported on the 9608, 9611G, 9621G and 9641G IP deskphones
only and when used with Avaya Aura® Communication Manager, IP office and B5800 Branch
Solution. The...
Forum: IP Telephony and Convergence 09-21-2017, 07:15 AM
Replies: 2
Views: 1,614
Posted By lnesje
autoanswer 9620

can autoanswer be enabled (for all calls) for 9620 phones ?

AUTOANSSTAT is new in 6.2.2 and firmware for 9620 is pretty old.

please help
Forum: IP Office Contact Center 06-19-2017, 01:59 AM
Replies: 1
Views: 829
Posted By lnesje
overall quality of service

Trying to understand the 'service factor" % which is displayed at agent homescreen at thinclient. Currently I have 4 calls, 1 abandoned, which give 25% abandoned .. but service factor is 96%.. don't...
Forum: IP Office Contact Center 05-16-2017, 04:00 AM
Replies: 0
Views: 994
Posted By lnesje
IPOCC WebUI popup

Hi, anyone know how to solve the warning message for popup ? se attached
Forum: Contact Center Applications 04-07-2017, 02:23 AM
Replies: 3
Views: 2,720
Posted By lnesje
AAAD multimedia tab SSO

In AACC agent desktop login,
can the "multimedia tab" also be pre-filled/automated so the whole login process is SSO ?
Forum: Avaya Aura & Unified Communications 10-19-2016, 05:24 AM
Replies: 1
Views: 6,055
Posted By lnesje
hunt group CIRC - round robin

Is it possible with no-acd to set up a huntgroup that hunt between members after x ring ? try 3 times, next 3 times, next 3 times.. as a chain
Forum: Avaya Aura & Unified Communications 10-04-2016, 01:14 AM
Replies: 3
Views: 5,605
Posted By lnesje
neat, even better.

neat, even better.
Forum: Avaya Aura & Unified Communications 10-03-2016, 06:52 AM
Replies: 3
Views: 5,605
Posted By lnesje
Hunt Group Busy Activate feature access code...

Hunt Group Busy Activate feature access code might be what I'm looking for..

however.. the only way to assign this to a button is to build an "autodial" button right ?
Forum: Avaya Aura & Unified Communications 10-03-2016, 05:58 AM
Replies: 3
Views: 5,605
Posted By lnesje
Question hunt group members busy button?

Hi,
Avaya Aura rel 6, h.323, 9611 phones.

huntgroup with a few members, type CIRC... is there any button you can add to the user he can activate to prevent calls to his station ? E.g if out of...
Forum: IP Telephony and Convergence 02-09-2016, 07:02 AM
Replies: 0
Views: 3,624
Posted By lnesje
9611 SIP background logo, screensaver ?

Hi,
how hard could it be to change the logo and screensaver ?
I have make a JPG with the dimensions from the user guide, I have updated 46xx.. file, and placed the file in the root cataloge to make...
Forum: IP Telephony and Convergence 12-06-2015, 11:26 PM
Replies: 5
Views: 5,938
Posted By lnesje
Thanks.. I have done this for many years back...

Thanks.. I have done this for many years back with SES, and CM 5.2.1 with 80-100 phones in use, in migration phase. Did work ok, if the network was stable, but one glitch required the phone to be...
Forum: IP Telephony and Convergence 11-26-2015, 04:12 AM
Replies: 5
Views: 5,938
Posted By lnesje
SIP 4.4 for Cisco endpoints ?

Anyone who has experience with integrating cisco endpoints (e.g 7940) to Avaya session manager 7 ? Have got this working with CM 5.2.1 and SES, but that is a long time ago.
thanks
Forum: Contact Center Applications 11-12-2015, 06:29 AM
Replies: 3
Views: 6,005
Posted By lnesje
AAAD AACC ringtone audible alert wav - change ?

Can the Audible Alert WAV file be changed ?? where is this file located ?
Forum: IP Telephony and Convergence 11-11-2015, 11:18 PM
Replies: 3
Views: 5,290
Posted By lnesje
seems like we found a way. SET HEADSYS 1 ...

seems like we found a way.
SET HEADSYS 1
HEADSYS specifies whether the telephone will go on-hook if the headset is active when a
Disconnect message is received.
Forum: IP Telephony and Convergence 11-05-2015, 01:33 AM
Replies: 3
Views: 5,290
Posted By lnesje
auto answer 9608/9611

How to enable auto-answer with no ACD or agents involved with CM ?:confused:
Forum: Avaya Aura & Unified Communications 06-19-2015, 06:17 AM
Replies: 1
Views: 5,162
Posted By lnesje
Avaya MS LYNC client - 2013 - no bar

Hi,

tried installing latest Communicator for Lync 2013. All looks successful until I fire up Lync. I just get a black small bar in the bottom of Lync main window, and no buttons. However the...
Forum: Contact Center Applications 05-15-2015, 04:48 AM
Replies: 4
Views: 3,240
Posted By lnesje
can you use with SOAP or REST to get this ?

can you use with SOAP or REST to get this ?
Forum: Contact Center Applications 05-13-2015, 06:37 AM
Replies: 4
Views: 3,240
Posted By lnesje
AACC SIP expected wait time to public web - api - REST

need to know how I can display expected wait time from AACC to public web.
Which API to use - how to get this extracted with a webservice call

thx in advance
Forum: Contact Center Applications 05-04-2015, 12:17 AM
Replies: 2
Views: 2,519
Posted By lnesje
Hi. The feature is working, but I need to...

Hi.
The feature is working, but I need to clarify a few question before customer meeting.

1. what is a recommended string to use ?
2. when pressing this string the caller will hear the "tones"...
Showing results 1 to 25 of 47

 
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