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Forum: IP Office Contact Center 02-16-2017, 05:26 AM
Replies: 7
Views: 4,281
Posted By sealet
That's true, the issue is that I cannot get IPOCC...

That's true, the issue is that I cannot get IPOCC to pass the incoming CLI out.

Monitor shows that it is never referenced in any of the SIP messages except the incoming call.

It's more, how do...
Forum: IP Office Contact Center 02-15-2017, 11:56 PM
Replies: 7
Views: 4,281
Posted By sealet
Post Thanks kgerhold. The problem is I need IPOCC...

Thanks kgerhold.

The problem is I need IPOCC to do this dynamically when it forwards an incoming call.
I don't know what the CLI will be, so I can't pre-program it in the IPO.
Forum: IP Office Contact Center 02-14-2017, 12:06 AM
Replies: 7
Views: 4,281
Posted By sealet
Bump. Anyone?

Bump.

Anyone?
Forum: IP Office Contact Center 02-07-2017, 05:39 AM
Replies: 7
Views: 4,281
Posted By sealet
Change outgoing CLI in IPOCC

Hi All,

Have setup a taskflow for a customer that routes calls based on digits entered in an IVR, basic stuff mostly copied from the templates.

One of the options routes to an external number....
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