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Forum: Contact Center Applications 06-23-2014, 08:54 PM
Replies: 0
Views: 2,860
Posted By chan103
Embed EMC Voice Function in Customer Web Interface

Hi all,

My customer would like to embed the EMC voice function to their web interface. Should they install the EMC developer for this purpose? Where can I find the related document and sample...
Forum: Contact Center Applications 05-30-2014, 02:40 AM
Replies: 0
Views: 3,045
Posted By chan103
AIC License of multi-server implementation

Hi all,

I have two AIC servers to serve the voice and email functions to call center agents. I understand that I need to install the WebLM in both AIC server. Is the following handling on license...
Forum: Contact Center Applications 05-21-2014, 01:00 AM
Replies: 0
Views: 3,011
Posted By chan103
Change IP Address of AIC Server 7.2.4

Hi,

Our customer would like to change the IP address of AIC server and AIC DB server. Is it appropriate to do this? Any document is available for this change?

Thanks,
Jess
Forum: Contact Center Applications 05-08-2014, 12:58 AM
Replies: 1
Views: 3,050
Posted By chan103
Migration from AIC 7.2.4 (Win 2003) to AIC 7.2.6 (Win 2008)

Hi,

We are now working on a AIC migration from AIC 7.2.4 in Windows Server 2003 to AIC 7.2.6 in Windows Server 2008.

1. Is there any document for us to reference?
2. Is it simple as install...
Forum: Contact Center Applications 03-11-2014, 03:13 AM
Replies: 3
Views: 5,862
Posted By chan103
For the ACD calls field, how long will it be...

For the ACD calls field, how long will it be reset to 0?
Forum: Contact Center Applications 02-27-2014, 01:31 AM
Replies: 3
Views: 5,862
Posted By chan103
BCMS Vu Client System Real Time Text Report Refresh Rate

Hi all,

May I know how frequent will the BCMS Vu Client to refresh the System Real Time Text Report?

Jess
Forum: Contact Center Applications 01-27-2014, 06:30 PM
Replies: 3
Views: 6,650
Posted By chan103
Question Application Hang when Running CMS Supervisor Auto Script

Hi all,

I have exported some auto scripts from CMS Supervisor to generate reports in excel format. We set up a batch file in which includes all this auto scripts and execute it using Windows...
Forum: Avaya Aura & Unified Communications 05-22-2013, 02:33 AM
Replies: 0
Views: 8,684
Posted By chan103
Using Web Chat function in EMC

Hi all,

I have installed the Web Chat web services in the EMC server. If our customer wants to embed the chat function in their web site, he/she should call the Web Chat web service in their web...
Forum: Avaya Aura & Unified Communications 05-19-2013, 06:19 PM
Replies: 2
Views: 8,219
Posted By chan103
I just want to insert to the database directly.

I just want to insert to the database directly.
Forum: Avaya Aura & Unified Communications 05-15-2013, 07:24 PM
Replies: 2
Views: 8,219
Posted By chan103
Load New Interaction in EMC

Hi all,

Based on the user manual, I know that I can load the new interaction for Preview Contact through the Control Panel. If I want to create new interaction through external program, which...
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