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Search: Posts Made By: kcrutledge
Forum: Contact Center Applications 04-22-2010, 02:05 PM
Replies: 1
Views: 24,589
Posted By kcrutledge
Question Real-Time Agent Report Field Question

When running a real-time agent report there are several fields that show up such as ACD calls, Avg ACD Time, etc. However, there is one field that I don't know what it represents: Other Time. Can...
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