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Search: Posts Made By: stphnwd
Forum: Contact Center Applications 10-08-2016, 08:23 AM
Replies: 3
Views: 6,961
Posted By stphnwd
Have you reviewed this document?...

Have you reviewed this document? https://downloads.avaya.com/css/P8/documents/101015191
Forum: Contact Center Applications 10-08-2016, 08:16 AM
Replies: 2
Views: 3,378
Posted By stphnwd
Try performing a refresh of the CCMS component in...

Try performing a refresh of the CCMS component in CCMA > Configuration > Right Click on the CCMS and choose Refresh.
Forum: Contact Center Applications 03-04-2016, 09:47 PM
Replies: 2
Views: 3,508
Posted By stphnwd
As shaikht stated you would need to use something...

As shaikht stated you would need to use something else for this as you are looking for the ABNTIME as it relates to a single call. CMS doesn't store call details within the database.

Yes, I...
Forum: Contact Center Applications 03-04-2016, 09:41 PM
Replies: 3
cms
Views: 4,263
Posted By stphnwd
The time zone patches you're referring to are OS...

The time zone patches you're referring to are OS patches, nothing do with CMS really. The time zone patches are for when areas around the globe make adjustments to their time zone. For instance here...
Forum: Contact Center Applications 02-15-2016, 11:02 PM
Replies: 2
Views: 4,069
Posted By stphnwd
What version of CMS and CMS Supervisor are you...

What version of CMS and CMS Supervisor are you using?

What exactly is happening? Are you getting a successful message on the modification of the user's properties?

If you go back and look...
Forum: Contact Center Applications 02-15-2016, 10:25 PM
Replies: 2
Views: 5,006
Posted By stphnwd
I presume you're referring to CMS supervisor...

I presume you're referring to CMS supervisor logins?
The only report you can run would be in CMS Supervisor to list all of the configured users.

To show how many supervisor licenses you have for...
Forum: Avaya Aura & Unified Communications 11-24-2015, 07:21 AM
Replies: 1
Views: 4,400
Posted By stphnwd
Hi, Not entirely sure which version...

Hi,

Not entirely sure which version you're referring to but here is where you can find the information for SMGR 6.3

Administering Avaya Aura® System Manager for Release 6.3.8 - See the...
Forum: Contact Center Applications 05-20-2015, 04:38 AM
Replies: 4
Views: 4,893
Posted By stphnwd
CMS R18 will bring on Tenancy to the system.

CMS R18 will bring on Tenancy to the system.
Forum: Contact Center Applications 01-27-2015, 04:03 AM
Replies: 1
Views: 2,481
Posted By stphnwd
What are you looking for exactly? Do you have the...

What are you looking for exactly? Do you have the adapter configured to monitor the CTI Web Service of AACC? The CTI Web Service would be configured with CallRecordUser account.

Have you reviewed...
Forum: Contact Center Applications 01-17-2015, 02:29 AM
Replies: 6
Views: 5,218
Posted By stphnwd
Avaya APS offers supervisor and admin paging...

Avaya APS offers supervisor and admin paging packages. The supervisor paging will allow supervisors to set threshold alerts for their skill. The CMS will monitor and send an email / txt to the...
Forum: Contact Center Applications 12-06-2014, 02:41 AM
Replies: 6
Views: 9,554
Posted By stphnwd
Please see this thread:...

Please see this thread: https://support.avaya.com/forums/showthread.php?t=693
Forum: Contact Center Applications 12-06-2014, 02:39 AM
Replies: 22
Views: 55,798
Posted By stphnwd
This thread has good solutions and items to look...

This thread has good solutions and items to look at on your server. There have been to major items that I've seen:

Machine Keys
Security Policies

One of these items is probably the culprit....
Forum: Contact Center Applications 09-25-2014, 09:56 PM
Replies: 1
Views: 2,743
Posted By stphnwd
The cannot co-exist on the same server.

The cannot co-exist on the same server.
Forum: Contact Center Applications 08-01-2014, 06:47 AM
Replies: 3
Views: 4,088
Posted By stphnwd
The title of your post is migration from CC7 to...

The title of your post is migration from CC7 to AACC 6.4. So I'm not sure why you're asking to use the CCT data export / import route.

This is accomplished with database backups of CC7 and...
Forum: Contact Center Applications 11-11-2013, 09:11 PM
Replies: 3
Views: 6,425
Posted By stphnwd
Looks like the patch bundle applied on top of the...

Looks like the patch bundle applied on top of the MPS software are different versions. One is Patch Bundle 3 and the other is Patch Bundle 5.

That would give you the discrepancy you are seeing.
Forum: Contact Center Applications 01-03-2013, 09:32 PM
Replies: 6
Views: 16,394
Posted By stphnwd
Assigning a group policy for embedded softphone...

Assigning a group policy for embedded softphone settings directions can be found in the AACC Installation documentation.

If the group policy is used the 64-bit location and 32-bit location must...
Forum: Contact Center Applications 10-12-2012, 04:44 AM
Replies: 4
Views: 15,679
Posted By stphnwd
nIf there is a stuck contact that contact is in...

nIf there is a stuck contact that contact is in CMF and not the database. An SR needs to be opened. Avaya support may be able to drop that contact without restarting CCMS.
Forum: Contact Center Applications 10-02-2012, 04:57 AM
Replies: 15
Views: 22,724
Posted By stphnwd
CCT / CCMM require LM_OQ you must check the box...

CCT / CCMM require LM_OQ you must check the box in Licensing in Server Configuration as well as associate the CCMS with CCT. Each agent will then have to have a CCT user associated as well.
Forum: Contact Center Applications 09-27-2012, 09:46 PM
Replies: 10
Views: 22,783
Posted By stphnwd
Completely agree as well.

Completely agree as well.
Forum: Contact Center Applications 09-25-2012, 11:04 PM
Replies: 15
Views: 22,724
Posted By stphnwd
Correction you need inst::auth for you MAS...

Correction you need inst::auth for you MAS Instance. Take a look at you AACC 6.2 license file you will see that you have it in there. You should not have an issue getting this moved over as you're...
Forum: Contact Center Applications 09-25-2012, 10:55 PM
Replies: 10
Views: 22,783
Posted By stphnwd
FYI updating CCMM Email to use SSL/TLS is...

FYI updating CCMM Email to use SSL/TLS is documented.
Forum: Contact Center Applications 09-25-2012, 10:53 PM
Replies: 1
Views: 8,125
Posted By stphnwd
So server A was active and then crashed? Was...

So server A was active and then crashed?
Was automatic switchovers enabled?
Is server B now active and fully up and able to process contacts?

Not sure what you me here:
"Run server setup...
Forum: Contact Center Applications 09-25-2012, 10:39 PM
Replies: 2
Views: 9,817
Posted By stphnwd
Changing the IP address of AACC systems is...

Changing the IP address of AACC systems is documented. Follow that.
Once complete you will need to adjust your HA settings via the HA GUI for the new IP addresses. Follow the directions for enabling...
Forum: Contact Center Applications 09-19-2012, 09:25 PM
Replies: 15
Views: 22,724
Posted By stphnwd
You need the mas::inst license with the AMS for...

You need the mas::inst license with the AMS for 6.2.
Forum: Contact Center Applications 09-18-2012, 09:26 PM
Replies: 15
Views: 22,724
Posted By stphnwd
Your version of the AAOA that you installed is...

Your version of the AAOA that you installed is incorrect. You stated that AACC is 6.2. The version of AAOA that you installed is for CC7 and AACC 6.1.

I can tell by the Agent Management item...
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