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Search: Posts Made By: scoinean
Forum: Contact Center Applications 04-28-2015, 10:30 AM
Replies: 2
Views: 3,931
Posted By scoinean
This used to be a custom integration that...

This used to be a custom integration that required an engagement with Verint Prof Services (via Avaya). We had issues getting JOBNAME tagging correctly and other general issues with the feed from...
Forum: Contact Center Applications 10-23-2014, 02:20 PM
Replies: 1
Views: 2,516
Posted By scoinean
Yes you should stop the job. Adding the fields...

Yes you should stop the job. Adding the fields should not impact the existing records or their status.
If the fields are just for agent input and export, you can add them to the calling list and...
Forum: Contact Center Applications 08-13-2014, 05:40 PM
Replies: 1
Views: 3,036
Posted By scoinean
Never seen that here and running 5.1

Never seen that here and running 5.1
Forum: Enterprise PBX Communications Systems 04-21-2014, 12:57 PM
Replies: 1
Views: 6,713
Posted By scoinean
Solution Delivered Google says tinyterm will do it.

Google says tinyterm will do it.
Forum: Contact Center Applications 03-03-2014, 01:51 PM
Replies: 1
Views: 3,660
Posted By scoinean
Avaya Aura® Call Center Elite Multichannel...

Avaya Aura® Call Center Elite Multichannel Release 6.3.x Overview Guide talks about capacities for different configurations on about page 15
Forum: Contact Center Applications 12-06-2013, 09:07 AM
Replies: 2
Views: 6,222
Posted By scoinean
APC is Avaya Proactive Contact. I haven't seen...

APC is Avaya Proactive Contact. I haven't seen any field allowing more than 255 characters. Where in the docs did you see 510?
Forum: Contact Center Applications 07-15-2011, 12:07 PM
Replies: 11
Views: 29,223
Posted By scoinean
did you place the agent in the available state...

did you place the agent in the available state (auto-in)?

if you are signed in to PC Agent then log into the ACD on the phone (or IP agent) and go available, you should start getting acquire...
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