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Forum: Avaya Aura & Unified Communications 03-11-2015, 06:42 AM
Replies: 2
Views: 6,055
Posted By wawior
Hello

Try to remove all modifications from SBC.
In my case it helps.

Regards
Michal
Forum: Contact Center Applications 02-10-2015, 10:10 PM
Replies: 2
Views: 3,399
Posted By wawior
...

Hello,

AAEP 7.0.

Advanced config parameters are stored only in postgres - so they should be changed manualy.
Forum: Contact Center Applications 10-14-2014, 10:04 AM
Replies: 2
Views: 3,399
Posted By wawior
AAEP SMPP advance configuration file

Hello,

I'm wondering where in AAEP EPM I can find files that has SMPP Connections parameters.

I need to change SMPP parameter called "service_type" which is not available from EPM SMPP...
Forum: Contact Center Applications 10-14-2014, 09:54 AM
Replies: 4
Views: 5,841
Posted By wawior
Thanks!! :)

Thanks!! :)
Forum: Contact Center Applications 10-10-2014, 12:05 AM
Replies: 4
Views: 5,841
Posted By wawior
CMS rt_socket

Hello,

Where I can find in CMS if it has rt_socket enabled?

Thanks

Regards
Michal
Forum: Avaya Aura & Unified Communications 06-13-2014, 03:02 AM
Replies: 0
Views: 3,133
Posted By wawior
SEssion Manager and AAEP with no available ports

Hello,

I've got SM connected to AAEP which is licensed for 20 ports.
I'm not an expert in SM.

Is it possible to set such rule on SM in which it finds out that there is 21st call and it need to...
Forum: Contact Center Applications 05-29-2014, 01:30 AM
Replies: 2
Views: 4,052
Posted By wawior
hi

Did You try do it using join instead of merge?

After SIP merge AAEP is no longer in the call.
When you create conference and use join you should be able to get all events: connected and...
Forum: Contact Center Applications 03-17-2014, 04:07 AM
Replies: 0
Views: 3,994
Posted By wawior
AAEP and Announcement Ports

Hello

I'm not familiar with Announcement Ports on AAEP and I've got few concerns about them.

I will eppreciate if some of You could dispel my doubts

1. 1. Is it possible, to create...
Forum: Contact Center Applications 08-13-2013, 05:23 AM
Replies: 1
Views: 7,057
Posted By wawior
hi

Have a look:

https://devconnect.avaya.com/public/dyn/d_dyn.jsp?fn=801
Forum: Contact Center Applications 04-24-2013, 03:42 AM
Replies: 9
Views: 14,193
Posted By wawior
dfrade

I mean,

that Caller Mobile Phone can have CLIR enable - so operator would not allow to present his number.
Forum: Contact Center Applications 04-23-2013, 12:16 AM
Replies: 9
Views: 14,193
Posted By wawior
Hello

It can happen if Caller has CLIR enabled.

Regards
Michał
Forum: Contact Center Applications 04-11-2013, 07:34 AM
Replies: 0
Views: 7,537
Posted By wawior
CCT SDK Contact object

Hello,

Using CCT Client I want to get Id for a particular incomming contact (Voice and Multimedia) in order to save that id in 3rd party DB and use it for retrieving details about that...
Forum: Contact Center Applications 03-21-2013, 05:06 AM
Replies: 6
Views: 12,370
Posted By wawior
valentim

It's nice to hear that!

So this AML vs SIP difference is relevant only for incomming Voice?

What about incomming MM contacts? Can we do screen popup in that case without developing custom app?...
Forum: Contact Center Applications 03-21-2013, 04:28 AM
Replies: 5
Views: 10,576
Posted By wawior
Justino

I'm a little bit confused :)

In specification we can find:

//
The Web Communications Web services provide an open interface to the Avaya Aura® Contact Center Multimedia (CCMM) database. The...
Forum: Contact Center Applications 03-21-2013, 04:08 AM
Replies: 6
Views: 12,370
Posted By wawior
...

But actually it works only in SIP AACC - Am I right?

In AML You probably need to develope some app using CCT SDK.


Regards
Michał
Forum: Contact Center Applications 03-20-2013, 01:16 AM
Replies: 5
Views: 10,576
Posted By wawior
justinorod

thanks for answer! :)

Correct me if I'm wrong - so using Web Comm SDK I will be able to retrieve all history contacts in the same scope as it is dislayed in AAAD (both MM and Voice)?

Another...
Forum: Contact Center Applications 03-15-2013, 09:08 AM
Replies: 5
Views: 10,576
Posted By wawior
AACC customer contact history multimedia + voice

Hi,

Does "CI Customer Web Service"
(https://devconnect.avaya.com/public/dyn/d_dyn.jsp?fn=618)
include Voice history contact?

If that Web Service provide only email-like contact history,...
Forum: Contact Center Applications 03-15-2013, 01:11 AM
Replies: 1
Views: 7,259
Posted By wawior
Hi, Try use another browser. As far as I...

Hi,

Try use another browser.
As far as I remember in some pages in IC there was missing some html tag in sources of webpage. I that case page was empty in browser.
You can also try to Crlt+U fot...
Forum: Contact Center Applications 12-04-2012, 12:25 AM
Replies: 5
Views: 17,529
Posted By wawior
Hi, I faced this issue as well. Solutions...

Hi,

I faced this issue as well.
Solutions are:
-AES TSAPI Server = IP of the AES
-AES TSAPI Switch Name = name of CLAN/Procr that was set in AES. In other words this is second name in TLINK -...
Showing results 1 to 19 of 19

 
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