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Forum: Contact Center Applications 02-27-2013, 09:08 AM
Replies: 1
Views: 8,259
Posted By fsharief60
POM Campign calls disconnecting in the middle of call session

Hi

I have installed the POM Rel 2.5 on AAEP Rel 6.0.

On POM I have created a simple Application to play the announcement to customer after the call gets connected.

Results:

Calls are...
Forum: Contact Center Applications 01-11-2013, 07:25 PM
Replies: 1
Views: 10,625
Posted By fsharief60
Landing pad configurations

Hi

I am setting up the landing pad configuration, PABX type CS1000E AML, AACC AML, Session Manager & Experience portal.

I appreciate if some one can guide me how to setup it.

In my...
Forum: Contact Center Applications 01-11-2013, 01:58 AM
Replies: 0
Views: 8,599
Posted By fsharief60
Unable to Collect attached data in CCT RefClient

Hi

I recently installed below product lineup, all the components are working fine but facing a problem when I tried to transfer the call with attached data from Experience portal to RefClient, no...
Forum: IP Telephony and Convergence 03-09-2010, 03:53 AM
Replies: 3
Views: 27,263
Posted By fsharief60
Hi, Thanks for reply. When we...

Hi,


Thanks for reply.

When we entered the short code in result of this we hear a dial tone and not working.
Forum: IP Telephony and Convergence 03-08-2010, 09:02 PM
Replies: 1
Views: 20,662
Posted By fsharief60
Qurey Related to User Restrictions.

Hi,


Is there any option in CM to restrict the outward dialing on basis of time. Means can we restrict the user to do only 1 hour or 2 hour outward calls.

Thanks in advance.
Forum: IP Telephony and Convergence 03-02-2010, 03:36 AM
Replies: 7
Views: 47,238
Posted By fsharief60
Thanks. Now it is working.

Thanks.


Now it is working.
Forum: IP Telephony and Convergence 03-02-2010, 03:34 AM
Replies: 3
Views: 27,263
Posted By fsharief60
FAC are not working .

Hi,


User facilities features like call forwarding, conferencing, call park, automatic callback & etc. are working when I configured the button on Digital sets for these features. With digital...
Forum: IP Telephony and Convergence 02-19-2010, 10:57 AM
Replies: 7
Views: 47,238
Posted By fsharief60
Thanks for your support. one more thing I...

Thanks for your support.

one more thing I like like to add in my previous post that we are taking PRI from Alcatel 4400 exchange does it create the problem?

Can anyone else help me on this...
Forum: IP Telephony and Convergence 02-19-2010, 03:48 AM
Replies: 7
Views: 47,238
Posted By fsharief60
Yes i have read the documents. Can you...

Yes i have read the documents.

Can you please guide me the procedure for station COR.

As I understand it is similar as for trunk, only we need to modify COR of Station then set Use Trunk COR...
Forum: IP Telephony and Convergence 02-19-2010, 02:45 AM
Replies: 7
Views: 47,238
Posted By fsharief60
Automatic call disconnect.

How to administer the maximum call time on trunk, means the trunk should disconnect the call automatically after administrated time.

I have set the Outgoing Trunk Disconnect timer = 8 min in COR...
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