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Forum: Contact Center Applications 05-23-2019, 12:24 PM
Replies: 1
Views: 3,024
Posted By t33nya
Question Agent Issue

I have CM 8 with Elite Agent. I have one agent that when she logs in with her agent ID into her telephone instead of a three beep confirmation tone it gives her a different tone. Sounds like a...
Forum: Avaya Aura & Unified Communications 12-06-2018, 08:42 AM
Replies: 0
Views: 1,939
Posted By t33nya
Calls conferencing together

We have a company that is using 9611g with side cars for the switchboard. Every couple of days the switchboard are telling me that calls on hold are getting conferenced together. I think it is user...
Forum: Support Site Feedback Community 04-18-2013, 09:52 AM
Replies: 1
Views: 7,549
Posted By t33nya
Unhappy Account not correct on Web

Several weeks ago I tried to put in a ticket with Avaya and none of my sold to's are correct and neither is my company's name. Since I could not place the ticket through the web I called in and the...
Forum: Telephones, Adjuncts, and Adapters 10-18-2012, 08:28 AM
Replies: 2
Views: 17,828
Posted By t33nya
9641G won't Pair with Bluetooth Headset

I have a 9641G that is new and am trying to pair a bluetooth headset (Blue Ant Q2)with it. It finds the headset but when it tries to process the passcode it errors out saying that the code should be...
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