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Forum: Contact Center Applications 03-15-2017, 03:10 AM
Replies: 2
Views: 5,606
Posted By mjuluk
How do we get the CMS Version installed and timezone configuration?

Are the configuration properties of CMS, like CMS Version & the Timezone available in any of the Avaya CMS Database tables?
If not, how do we get this information?
Forum: Contact Center Applications 03-06-2017, 11:16 PM
Replies: 3
Views: 3,675
Posted By mjuluk
Multiple records in hagent intrahour tables in Avaya DB for same interval

I recently looked at Avaya CMS data in hagent tables and I see that for the same logid, split, acd, row_date, starttime, loc_id combination, there are multiple records in the hagent table.

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