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Search: Posts Made By: k2cinswedenab
Forum: Contact Center Applications 05-19-2011, 05:08 AM
Replies: 11
Views: 28,256
Posted By k2cinswedenab
Yes, To fix it i had to disable DMCC...

Yes,

To fix it i had to disable DMCC plug-in, i believe it was the one causing it, but i have disabled a couple of more things that wasn't needed.

Regards
Andreas
Forum: Contact Center Applications 01-27-2011, 07:06 AM
Replies: 2
Views: 15,001
Posted By k2cinswedenab
Possible workaround here: ...

Possible workaround here:
http://www.avayausers.com/showthread.php?t=30840
Forum: Contact Center Applications 01-07-2011, 12:13 AM
Replies: 5
Views: 20,523
Posted By k2cinswedenab
Hi Sure, here you go! ...

Hi

Sure, here you go!
http://www.fileswap.com/dl/3b923542c9/ASMSControl_database_Guidelines.rar.html

Regards
Andreas
Forum: Contact Center Applications 11-10-2010, 08:30 AM
Replies: 2
Views: 15,247
Posted By k2cinswedenab
Hi Davidsahim Yes, the CCE Voice Media store...

Hi Davidsahim

Yes, the CCE Voice Media store only uses Voice license to create the callback workitem to the Preview Contact Media Store, after that its a multimedia work item. CCE Desktop then...
Forum: Contact Center Applications 10-12-2010, 02:12 AM
Replies: 1
Views: 15,205
Posted By k2cinswedenab
Hello. Have you tried turning off all the...

Hello.

Have you tried turning off all the windows firewall policys for the user?
Also, it sounds as it is only this user having this problems regardless of wich PC the user have. Settings for the...
Forum: Contact Center Applications 09-23-2010, 04:21 AM
Replies: 1
Views: 16,969
Posted By k2cinswedenab
This is mentioned as fixed in the Release Notes...

This is mentioned as fixed in the Release Notes for Service Pack CCE 4.1.1



Either deploy the latest release or try restarting both XML Server and AES.

Regards Andreas
Forum: Contact Center Applications 09-22-2010, 07:52 AM
Replies: 1
Views: 14,111
Posted By k2cinswedenab
Hi Thread rolls on here too: ...

Hi

Thread rolls on here too:
http://www.avayausers.com/showthread.php?t=28681
Forum: Contact Center Applications 09-13-2010, 02:50 AM
Replies: 2
Views: 14,844
Posted By k2cinswedenab
MMC is the snap-in handler for CCE Control Panel,...

MMC is the snap-in handler for CCE Control Panel, try start it with admin rights or re-install the application. (CCE Control Panel)

Regards Andreas
Forum: Contact Center Applications 09-06-2010, 12:47 AM
Replies: 1
Views: 15,383
Posted By k2cinswedenab
Hello There isn't a out-of-the-box solution...

Hello

There isn't a out-of-the-box solution for that that im aware of.
I believe that function was removed from CCE when the new CCE Desktop arrived with version 3.0.

Although you could...
Forum: Contact Center Applications 09-01-2010, 07:20 AM
Replies: 5
Views: 20,523
Posted By k2cinswedenab
Hello Actually there isn't any official...

Hello

Actually there isn't any official database scheme available.
There where some rumors a while back that Avaya (after the purchase of Agile CCE) would make this available, but it was later...
Forum: Contact Center Applications 08-27-2010, 08:25 AM
Replies: 1
Views: 14,519
Posted By k2cinswedenab
Its both tested and supported to run both Client...

Its both tested and supported to run both Client and Server Reporting Applications on both platforms with one exception: The iClarity plugin (Softphone) for the client applications isn't supported on...
Forum: Contact Center Applications 08-25-2010, 04:54 AM
Replies: 2
Views: 15,563
Posted By k2cinswedenab
Hello All you have to do is to point to...

Hello

All you have to do is to point to non-existing files in the Control Panel and no Auto Response will be sent for that type of Auto Response.
For examle "ClosedSender_NIU.txt" instead of the...
Forum: Contact Center Applications 08-12-2010, 03:14 PM
Replies: 1
Views: 15,273
Posted By k2cinswedenab
Hi The only limitation you have lies...

Hi

The only limitation you have lies withing SQL Express 2005, its limited to 4GB in size per database (log files not counted). No restrictions in how many databases you have though.

There is...
Forum: Contact Center Applications 07-14-2010, 06:47 AM
Replies: 1
Views: 17,515
Posted By k2cinswedenab
Hi There is the Avaya Contact Center...

Hi

There is the Avaya Contact Center Express Release 4.1 Reporting User Guide. (in the docs foldder on the DVD media)
Altough there isnt much detail of the Real-Time Reports but there is details...
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