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Forum: Contact Center Applications 02-15-2011, 04:03 AM
Replies: 0
Views: 13,247
Posted By uncleavaya
OA basic reports JRE

Trying to make basic reports run, and after delete my newest JRE and install the old required version JRE 1.4.2_12 I was finally able to install reporting support files. Could run the applet, but...
Forum: Contact Center Applications 01-31-2011, 06:40 AM
Replies: 1
Views: 14,593
Posted By uncleavaya
AIC training

looking for alternatives to AIC training, since it looks like avaya-learning.com has put their classroom trainings on ice cause they want to focus on AACC.
Forum: Contact Center Applications 01-27-2011, 02:30 AM
Replies: 2
Views: 15,093
Posted By uncleavaya
Interaction Center chat - blind copy BCC

Is there any possible way to EASY way get CC of all chat transcript sent to the customer ?
Want to add blind copy bcc as e.g "chattranscript@mydomain.com" into all chat transcript that are sent.....
Forum: Contact Center Applications 02-23-2010, 02:16 AM
Replies: 2
Views: 18,037
Posted By uncleavaya
Dialog Designer encoding problem

I’m sitting here pulling my hair out because dialog designer would not do what I tell it to do … I just wonder if someone has seen this problem with encoding wav files before.
My .wav files are...
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