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Forum: Contact Center Applications 08-14-2014, 06:49 AM
Replies: 2
Views: 6,973
Posted By norto7
This is an experience portal / IVR speech application

I am using Experience Portal with a OD speech IVR application
Forum: Contact Center Applications 08-13-2014, 08:47 AM
Replies: 2
Views: 6,973
Posted By norto7
Write call data to the CTI

What is the best method in writing call data to the AES to be used in CTI in Orchestration Designer
I have variables that get collected in OD and when I transfer the call to an agent I want to pass...
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