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Search: Posts Made By: jrajpal
Forum: Contact Center Applications 05-13-2010, 07:07 AM
Replies: 1
Views: 16,763
Posted By jrajpal
Hello - I tested this in lab and created a...

Hello -

I tested this in lab and created a test stations, agents, VDN, Vector and hunt groups to test the same.

I made several test calls and all the calls were answered on EC500 and checked...
Forum: Contact Center Applications 04-28-2010, 04:57 AM
Replies: 1
Views: 23,546
Posted By jrajpal
Other Time: The time that the agent spent doing...

Other Time:
The time that the agent spent doing other work in all splits/skills.
Agents are doing other work while in Auto-in or Manual-In if they:
Put any call on hold while not doing any other...
Forum: Contact Center Applications 04-28-2010, 04:50 AM
Replies: 2
Views: 21,614
Posted By jrajpal
We cannot make changes to the calculation of the...

We cannot make changes to the calculation of the Standard CMS reports.

If we need reports as per our need we need to build customize reports.
In case you would like Avaya to help with the...
Forum: Contact Center Applications 03-25-2010, 12:37 AM
Replies: 5
Views: 69,697
Posted By jrajpal
CMS - Cannot connect

I would rather feel that this is more of PC environment issue rather the CMS application issue.

I understand that CMS supervisor was unistalled and installed. Was this done as per Avaya...
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