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Forum: Contact Center Applications 03-08-2013, 01:07 AM
Replies: 8
Views: 12,375
Posted By sfitzg
Thanks Paul, My problem initially was that...

Thanks Paul,

My problem initially was that when trying to pull or close the emails I got an error that it was not in an appropriate state. However when I went back in the next day to get a...
Forum: Contact Center Applications 03-04-2013, 12:56 PM
Replies: 8
Views: 12,375
Posted By sfitzg
The next question is, when you have several...

The next question is, when you have several hundred emails in the 'New' state and not being delivered, how do you clean them up?
Forum: Contact Center Applications 03-03-2013, 12:03 PM
Replies: 8
Views: 12,375
Posted By sfitzg
Thanks for the replies. I should have mentioned...

Thanks for the replies. I should have mentioned that this issue is for a working system where the rules and services are all working normally but some external factor such as the SMTP server not...
Forum: Contact Center Applications 02-28-2013, 05:19 PM
Replies: 8
Views: 12,375
Posted By sfitzg
AACC Emails remain in NEW state and not delivered

I have a problem where emails are not being queued but are staying in the NEW state. I have seen this in the past where the SMTP was not not working and the email handling process crashes while...
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