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Search: Posts Made By: callanr
Forum: IP Office Contact Center 06-20-2014, 11:15 AM
Replies: 3
Views: 3,681
Posted By callanr
Not at this time - we support english only today,...

Not at this time - we support english only today, but will be adding additional language support in the next major release.
Forum: IP Office Contact Center 06-20-2014, 11:11 AM
Replies: 2
Views: 4,187
Posted By callanr
There is the contact detail report which you can...

There is the contact detail report which you can search by topic and time period. This canned report (can not change it) provides cradle to grave details including the call destination (you need to...
Forum: IP Office Contact Center 06-20-2014, 10:55 AM
Replies: 9
Views: 4,679
Posted By callanr
Check Authorizations to the Agent Groups and...

Check Authorizations to the Agent Groups and Topics.
Forum: IP Office Contact Center 06-03-2014, 11:00 AM
Replies: 3
Views: 4,421
Posted By callanr
more options

IPO uses openfire with the One-X server and that can be used instead of loading Openfire on the demo server.
Forum: IP Office Contact Center 05-22-2014, 09:40 AM
Replies: 6
Views: 5,420
Posted By callanr
Follow up

That is correct, it does not encrypt the file, but it does secure from tampering. This a function of Contact Recorder. Details can be found in the IPO Knowledge base of this function.
Forum: IP Office Contact Center 05-22-2014, 09:38 AM
Replies: 4
Views: 3,468
Posted By callanr
Additional info

You can also use the TAG element without a border and it will show value only, then you can add Label element to provide signage as necessary.
Forum: IP Office Contact Center 05-22-2014, 09:35 AM
Replies: 3
Views: 3,886
Posted By callanr
additional info

The mail connection will use TLS however SSL encryption is not supported today for POP/IMAP. This is being looked at for an enhancement for a future release.
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