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Forum: Contact Center Applications 11-17-2016, 11:20 AM
Replies: 1
Views: 2,426
Posted By ccasey3
Vector Commands

I am trying to do a command in a vector to have the callers exit out of the queue and to to a voice mail box after waiting too long in the queue. Can anyone assist me in that???:confused:
Forum: Avaya Aura & Unified Communications 08-28-2015, 11:42 AM
Replies: 1
Views: 3,643
Posted By ccasey3
Group Paging Zones

I need to add a new Group Paging Zone in the CM, and change a Group Page zone in the Cm, can anyone assist me.

Carolyne:confused:
Forum: Telephones, Adjuncts, and Adapters 10-29-2014, 12:19 PM
Replies: 1
Views: 6,082
Posted By ccasey3
Question 4621 and 9621 IP Phones

When we redial external phone numbers, the system inserts 9011.
How can we eliminate these digits from being inserted.
I know it must be somewhere in the scripting of the phones, but where in the...
Forum: Messaging 10-14-2014, 07:18 AM
Replies: 7
Views: 10,135
Posted By ccasey3
Smile Aura Messaging 6.3 Upgrade

Has anyone had the 6.3 upgrade installed on the CM yet? If so how was the integration and were there any issues.
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