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Forum: IP Office Contact Center 04-15-2015, 06:57 AM
Replies: 9
Views: 7,972
Posted By rmagal
Ok, how about the historical call list counters....

Ok, how about the historical call list counters. I ran the reports (with the Topic, Abandoned Call list) and it only totals the calls. It does not show a list of calls, and of course this is what my...
Forum: IP Office Contact Center 04-14-2015, 01:45 PM
Replies: 9
Views: 7,972
Posted By rmagal
This also just provides me the total. Is there a...

This also just provides me the total. Is there a way to get the full list? This is my first IPOCC customer and i'm really struggling to get the reports setup for the end user.
Forum: IP Office Contact Center 04-14-2015, 09:42 AM
Replies: 9
Views: 7,972
Posted By rmagal
Agent Status Reports

Can anyone help me change my output of the Agent Historical Reports counter totTlogin/Tel (Total time of Presence). I have attached a screenshot. How do I show the total in all hours and not days (24...
Forum: IP Office Contact Center 04-09-2015, 02:36 PM
Replies: 9
Views: 7,972
Posted By rmagal
Abandoned Historical Call Report

I have searched for the 3 Counters historical
totNCallListExt:
totNCallListSys:
totNCallListConv

and cannot find them in the list of counters in the Service, Reporting Filters.
Where...
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