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Forum: Avaya Aura & Unified Communications 12-04-2018, 06:34 AM
Replies: 1
Views: 1,416
Posted By bhogue
Cleaning up ARS and route patterns

Hi all,


First, thanks for all the information in the forums. It's helped me keep this system running.


I'm in the process of switching our trunks from ISDN PRI to PRI over SIP. I've setup a...
Forum: Avaya Aura & Unified Communications 10-30-2018, 02:07 PM
Replies: 0
Views: 1,218
Posted By bhogue
Best practice for vector route-to with two digits

Hi all,


Using CM 6.3 and we have 4 digit extensions. I've been doing basic auto attendant vectors with lines like:


collect 1 digit after announcement 1234
route-to number 5678 with cov y...
Forum: Avaya Aura & Unified Communications 11-15-2017, 02:55 PM
Replies: 1
Views: 915
Posted By bhogue
Collecting multiple parameters in voice message

I'm not sure what to even call this or is this is the correct forum. I'm currently using CM 6.3 and Aura messaging. I have a request to setup a voice message line like this:

Say your first name...
Forum: Avaya Aura & Unified Communications 04-01-2016, 03:36 PM
Replies: 0
Views: 3,951
Posted By bhogue
Extended List Trace to a file?

Using CM 6.3. I've got a user who reports once a week that calls to a vector are not answered. We've tried multiple times to reproduce the problem but it always works correctly. Is there any way...
Forum: Avaya Aura & Unified Communications 02-04-2016, 10:34 AM
Replies: 1
Views: 3,439
Posted By bhogue
Meet-me conference 'details' button missing

I've just gone through setting up the basic Meet-me conferencing on CM 6.3 (H.323) and it is working. I've added the conf-dsp and fe-mute buttons to my 9608 phone, set Block Enhanced Conference...
Forum: IP Telephony and Convergence 01-20-2016, 02:28 PM
Replies: 4
Views: 8,272
Posted By bhogue
Hi Bill, Brilliant! Thanks for the...

Hi Bill,

Brilliant! Thanks for the info. This is just what I needed. I'm not sure the message would fly at our hospital but it gives me ideas.
Forum: IP Telephony and Convergence 01-14-2016, 03:07 PM
Replies: 4
Views: 8,272
Posted By bhogue
Redirect incoming call based on caller id

Hi, I'm not sure if this is possible but it never hurts to ask. Is there any way to redirect an incoming call based on the caller ID? For example, if the number 802-555-1234 calls any of our DID...
Forum: Avaya Aura & Unified Communications 12-08-2015, 03:11 PM
Replies: 4
Views: 6,563
Posted By bhogue
I experimented with an unused DID and was able to...

I experimented with an unused DID and was able to test successfully. Thanks for the help!
Forum: Avaya Aura & Unified Communications 12-03-2015, 09:34 AM
Replies: 4
Views: 6,563
Posted By bhogue
Thanks for the quick reply. I checked the...

Thanks for the quick reply. I checked the incoming call handling and all are blank. I tried adding the new extension (9950) but got the error: "9950" Extension invalid; please check dialplan. ...
Forum: Avaya Aura & Unified Communications 12-01-2015, 01:57 PM
Replies: 4
Views: 6,563
Posted By bhogue
Porting a single number to ISDN PRI

Hi, I'm planning on having a single DID number ported to our existing ISDN PRI. The number is outside of our existing DID blocks. Once the number is added to the PRI, is there anything I need to do...
Forum: Avaya Aura & Unified Communications 10-13-2015, 01:59 PM
Replies: 3
Views: 5,206
Posted By bhogue
Found the issue. It was in the ARS Toll Table. ...

Found the issue. It was in the ARS Toll Table.

change ars toll 1:689
Forum: Avaya Aura & Unified Communications 10-13-2015, 09:06 AM
Replies: 3
Views: 5,206
Posted By bhogue
Thanks for the quick response. Why would it...

Thanks for the quick response. Why would it insert the NPA for one number and not the other? Both are dialed the same.
Forum: Avaya Aura & Unified Communications 10-12-2015, 11:59 AM
Replies: 3
Views: 5,206
Posted By bhogue
Problem adding a new local prefix to ARS in CM 6.3

I'm trying to add a new local prefix to ARS. I've copied a working entry and it's now going to the correct route-pattern and trunk however something is still inserting the area code when it dials. ...
Forum: Telephones, Adjuncts, and Adapters 10-05-2015, 02:47 PM
Replies: 0
Views: 4,651
Posted By bhogue
How do you change the extension on a 3641?

I've got a couple of test 3641 wireless phones connecting to CM 6.3 and working. The problem is that once I have the phone logged in to an extension, I can't figure out how to logout to change the...
Forum: Avaya Aura & Unified Communications 07-24-2015, 01:25 PM
Replies: 2
Views: 4,235
Posted By bhogue
Thanks for the info. That's kind of what I...

Thanks for the info. That's kind of what I thought. I'll stick with the existing consoles for now and research the PC based console.
Forum: Avaya Aura & Unified Communications 07-17-2015, 03:35 PM
Replies: 2
Views: 4,235
Posted By bhogue
Attendant console for Aura 6.3

Hi all, I just inherited our hospital phone system three weeks before upgrading from a Definity G3 to Aura 6.3 (completed a month ago.) I'm completely new to managing the phones but figuring it...
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