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Forum: Contact Center Applications 01-31-2014, 08:46 AM
Replies: 3
Views: 8,218
Posted By bradbd
Thanks for getting back to me, that helps. ...

Thanks for getting back to me, that helps.

This is what myn looks like ACD=$acd GROUP BY ROW_DATE, CALLSOFFERED, ABNCALLS10, SPLIT

from what I can gather, ACD=$acd - that means...
Forum: Contact Center Applications 01-31-2014, 07:09 AM
Replies: 3
Views: 8,218
Posted By bradbd
CMS Help Custom Reports

Hi All, I have an issue with CMS I need help, I cant find anything online or for the life of me figure out how to resolve it.

My issue is:

I am creating a custom report in CMS, it’s a...
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