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Search: Posts Made By: nash
Forum: Small and Medium Business Communications 10-05-2015, 12:02 PM
Replies: 3
Views: 3,406
Posted By nash
Solution Delivered You might want to review the Validation settings...

You might want to review the Validation settings you have set in Manager.

Open IP Office Manager then navigate to File --> Preferences

Select the Validation Tab and uncheck "Validate...
Forum: Small and Medium Business Communications 07-07-2015, 10:33 AM
Replies: 5
Views: 29,853
Posted By nash
Solution Confirmed What I would do is create a new HG (say called...

What I would do is create a new HG (say called Overflow), and then add a user (Doesn't need to be a new user, could be yours but I would suggest for clarity it might be easier) to that new group. ...
Forum: Small and Medium Business Communications 07-01-2015, 06:07 AM
Replies: 5
Views: 6,149
Posted By nash
Solution Confirmed Don't worry - we are working on making this great...

Don't worry - we are working on making this great resource publicly available. Watch this space.
Forum: Support Site Feedback Community 12-01-2014, 06:46 AM
Replies: 2
Views: 6,641
Posted By nash
It seems to be up and running for me? What user...

It seems to be up and running for me? What user crednetials are you using?
Forum: Small and Medium Business Communications 10-14-2014, 03:37 AM
Replies: 4
Views: 6,573
Posted By nash
Solution Delivered The LDAP import does exactly that - it imports...

The LDAP import does exactly that - it imports the directory. To my knowlegde, It does not change the data in anyway. It will display whatever has been programmed into the AD.

In order to...
Forum: Small and Medium Business Communications 10-14-2014, 03:26 AM
Replies: 6
Views: 8,029
Posted By nash
IP Phones, Digitial or Analogue phones?? What...

IP Phones, Digitial or Analogue phones?? What type of trunks will it have - Analogue, PRI, BRI, SIP? It sounds like you could have the IP500v2 with a trunk card and if IP Phones just a VCM. If you...
Forum: Small and Medium Business Communications 10-14-2014, 02:26 AM
Replies: 4
Views: 10,609
Posted By nash
If the calls traverse a firewall such as...

If the calls traverse a firewall such as Sonicwall or Cisco, then make sure that "Inspect H323 packet" and/or "Enable H.323 Transformations" is disabled?
Forum: Small and Medium Business Communications 10-14-2014, 02:20 AM
Replies: 6
Views: 28,582
Posted By nash
The phones will reboot if they lose connection...

The phones will reboot if they lose connection with the gatekeeper - usually 3 messages have to be missed within a set perior of time. I suspect what is happening is that these keepalives are not...
Forum: IP Telephony and Convergence 09-22-2014, 09:53 AM
Replies: 1
Views: 3,157
Posted By nash
Solution Delivered You could probably look at the Avaya IP Office...

You could probably look at the Avaya IP Office that would be able to do all this.

http://www.avaya.com/usa/product/ip-office
Forum: Small and Medium Business Communications 07-04-2014, 04:09 AM
Replies: 1
Views: 4,477
Posted By nash
Solution Delivered Hi - system monitor is really an application for...

Hi - system monitor is really an application for diagnosis and trouble shooting rather than a call logger. It would be quite difficult for an individual to be able to collate this information from...
Forum: Small and Medium Business Communications 07-04-2014, 03:57 AM
Replies: 5
Views: 4,215
Posted By nash
Solution Delivered There was an issue in 8.1 software where SMDR...

There was an issue in 8.1 software where SMDR records showed blank call durations.

Have a look at this solution article:
...
Forum: Small and Medium Business Communications 06-10-2014, 04:08 AM
Replies: 1
Views: 5,685
Posted By nash
Solution Delivered You can either search the devconnect website...

You can either search the devconnect website which would show if solution testing has been completed on a third party product and / or have a look on the knowledge base.
...
Forum: Small and Medium Business Communications 06-09-2014, 11:50 AM
Replies: 5
Views: 5,080
Posted By nash
Under Telephony. By default it may be set to...

Under Telephony. By default it may be set to zero (depending on your locale), so if it is then you may want to look at adding the ; character to your short codes or reducing the dial delay time? :)
Forum: Small and Medium Business Communications 06-06-2014, 03:57 AM
Replies: 5
Views: 5,080
Posted By nash
You can try reducing the dial delay count, that...

You can try reducing the dial delay count, that may help or end your short code with ;
Forum: Small and Medium Business Communications 06-06-2014, 03:55 AM
Replies: 5
Views: 43,274
Posted By nash
Solution Delivered It would be easier to default the config by using...

It would be easier to default the config by using the reset button on the back of the IP500v2 rather than have to go through the DTE.

I think holding the reset button for 20 - 30 seconds will...
Forum: Small and Medium Business Communications 05-26-2014, 08:02 AM
Replies: 3
Views: 4,466
Posted By nash
Not really sure what you're sharing with us? ...

Not really sure what you're sharing with us?

:confused:
Forum: IP Office Contact Center 05-20-2014, 06:05 AM
Replies: 6
Views: 5,420
Posted By nash
Thanks for the reply. So, it doesn't encrypt or...

Thanks for the reply. So, it doesn't encrypt or compress the files like Contact Store does? Just uses the WAV file saved by VM pro?
Forum: IP Office Contact Center 05-15-2014, 08:53 AM
Replies: 1
Views: 4,493
Posted By nash
Solution Delivered Can I use VoiceMailPro for voice recording?

Can I use VoiceMailPro for voice recording?


Answer:

VoiceMailPro can be used for voice recording.

Prerequisites

• IP Office Release 9.0.2.856 or higher
Forum: IP Office Contact Center 05-15-2014, 08:52 AM
Replies: 3
Views: 3,050
Posted By nash
Solution Delivered How can I present a callback?

How can I present a callback?




Answer:

A callback is possible with a CGI example script.

On the 9.0.2-DVD we delivered the example shown in the demo. In the folder...
Forum: IP Office Contact Center 05-15-2014, 08:52 AM
Replies: 1
Views: 4,015
Posted By nash
Solution Delivered Where can I find detail for a call, e-mail or chat-request?

Where can I find detail for a call, e-mail or chat-request?


Answer:

Use the Module contact detail report.
Forum: IP Office Contact Center 05-15-2014, 08:51 AM
Replies: 1
Views: 4,052
Posted By nash
Solution Delivered Why does an agent with all privileges not see any topics, agent groups, campaigns, te

Why does an agent with all privileges not see any topics, agent groups, campaigns, telephones, teams?


Answer:

Privileges give an agent the right for uses the privileged function....
Forum: IP Office Contact Center 05-15-2014, 08:50 AM
Replies: 9
Views: 4,678
Posted By nash
Solution Delivered Is it possible to offered a call back for a waiting call rather than continuing to s

Is it possible to offered a call back for a waiting call rather than continuing to sit on waiting music?


Answer:

On the telephone tab from the agent we can add the “Abandoned Call List”. ...
Forum: IP Office Contact Center 05-15-2014, 08:49 AM
Replies: 1
Views: 3,975
Posted By nash
Solution Delivered How long reporting data are stored?

How long reporting data are stored?


Answer:

Default setting for reporting data: 365 days (value changed to 400 days in IPOCC9.0.3)
See also setting: Module Configuration – System –...
Forum: IP Office Contact Center 05-15-2014, 08:48 AM
Replies: 1
Views: 4,642
Posted By nash
Solution Delivered What is the difference between Reporting and Task reporting?

What is the difference between Reporting and Task reporting?


Answer:

Reporting gives accumulated information about calls/E-Mails/chat requests for a considered interval (e.g. sum of call,...
Forum: IP Office Contact Center 05-15-2014, 08:46 AM
Replies: 8
Views: 8,234
Posted By nash
Solution Delivered How can I use break codes?

How can I use break codes?



Answer:

To use break times on an agent you must first enable this feature in module Configuration System - System settings (this is not default).
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