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Forum: IP Office Contact Center 01-17-2017, 03:52 AM
Replies: 1
Views: 2,079
Posted By aussiepayne
Can you play a Whisper message when an agent answers a new call in IPOCC

Can you play a Whisper message when an agent answers a new call, as you can with Voicemail Pro, customer is currently using this feature with Voicemail Pro but we are installing IPOCC and they want...
Forum: IP Office Contact Center 01-17-2017, 03:49 AM
Replies: 0
Views: 724
Posted By aussiepayne
Can you predefine a time for Call Back in Queue to start

Customer has a requirement the incoming calls and Callback in queue are part of the same topic. But wants all incoming calls from 7am - 11am as this is peak time to be only answered but once 11 am...
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