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Forum: Contact Center Applications 04-01-2016, 02:56 AM
Replies: 5
Views: 4,096
Posted By vikramsg
Also please make sure that there is no break time...

Also please make sure that there is no break time configured for POM Agents. That may be a minor difference.

Break Time is not supported with POM Blended Agents.
Forum: Contact Center Applications 03-18-2016, 02:27 AM
Replies: 1
Views: 3,567
Posted By vikramsg
Hi Johann, I believe this is already...

Hi Johann,

I believe this is already answered to you. However our design team has confirmed that using G729 on both Customer and Agent leg would cause voice quality issues. This was observed...
Forum: Contact Center Applications 03-18-2016, 02:23 AM
Replies: 5
Views: 4,096
Posted By vikramsg
I suggest your check the following configurations...

I suggest your check the following configurations exists. These will be updated in the coming documentation updates:

POM Integration requirements

On CS1K
• ADS block configured on CS1k
• AHA...
Forum: Contact Center Applications 02-08-2016, 12:31 AM
Replies: 4
Views: 4,189
Posted By vikramsg
This might need some investigation. If the...

This might need some investigation. If the Ignition application does not work then I suggest you to open a Ticket with Avaya Support team to further look into this.

Also make sure that you were...
Forum: Contact Center Applications 01-20-2016, 01:00 AM
Replies: 4
Views: 4,101
Posted By vikramsg
This looks more like a Certificate issue. ...

This looks more like a Certificate issue.

may be you should manually remote the certificate reference from the Java certificate store on CCMM and try to re-install the Certificates.

You...
Forum: Contact Center Applications 12-18-2015, 03:34 AM
Replies: 1
Views: 4,385
Posted By vikramsg
The Multimedia contacts Intrinsic data are...

The Multimedia contacts Intrinsic data are available for OD Scripts in AACC. The flow is controlled by the Multimedia Script in the system. If you can follow the logic in this script, you will...
Forum: Contact Center Applications 12-14-2015, 06:41 AM
Replies: 1
Views: 4,061
Posted By vikramsg
I Suggest you to reach out to Avaya professional...

I Suggest you to reach out to Avaya professional Services who may have some option for you.
Forum: Contact Center Applications 12-14-2015, 06:26 AM
Replies: 1
Views: 4,523
Posted By vikramsg
This issue occurs generally due to DSP issue. The...

This issue occurs generally due to DSP issue. The agent is not getting resources to answer a call. hence ASM places the agent in Not Ready status.

if the issue persists continuously, then you may...
Forum: Contact Center Applications 12-14-2015, 06:21 AM
Replies: 1
Views: 5,856
Posted By vikramsg
I suggest to open a ticket with the Support Team...

I suggest to open a ticket with the Support Team to get this address.
Forum: Contact Center Applications 12-14-2015, 06:20 AM
Replies: 1
Views: 3,450
Posted By vikramsg
Digit Manipulations can be achieved in...

Digit Manipulations can be achieved in Communication Manager. But not sure if this can be used to change the CLID.

On AACC, you cannot modify the CLID value via Scripting. Hence your only chance...
Forum: Contact Center Applications 12-14-2015, 06:14 AM
Replies: 1
Views: 3,750
Posted By vikramsg
The Call by Call report in AACC stores the Call...

The Call by Call report in AACC stores the Call details, however the fields available are only the standard ones which are pegged. The intrinsic details are for internal consumption during call...
Forum: Contact Center Applications 12-14-2015, 05:15 AM
Replies: 2
Views: 6,299
Posted By vikramsg
The latest compatibility matrix is available...

The latest compatibility matrix is available under the link:

http://support.avaya.com/css/P8/documents/100168723

Also for your future reference, the Navigation would be as follows:

Support...
Forum: Contact Center Applications 12-14-2015, 05:10 AM
Replies: 3
Views: 6,131
Posted By vikramsg
You should be able to do it. The file location is...

You should be able to do it. The file location is D:\Avaya\Contact Center\Multimedia Server\Agent Desktop\client\Incoming.wav (this is on the CCMM Server). Make sure to take a backup of this file...
Forum: Contact Center Applications 12-14-2015, 05:06 AM
Replies: 1
Views: 3,840
Posted By vikramsg
can you please be more specific in the issue...

can you please be more specific in the issue details?

The scenario look like the Agent1 receives a Skillset call, Answers it. Agent1 is transfering the call to Agent2 however Agent2 is...
Forum: Contact Center Applications 09-10-2015, 05:49 AM
Replies: 2
Views: 2,558
Posted By vikramsg
This should be possible using the CCMM webservice...

This should be possible using the CCMM webservice interface. To know more on this please visit Avaya Devconnect (www.avaya.com/devconnect (http://www.avaya.com/devconnect)) site to download the SDK...
Forum: Contact Center Applications 09-10-2015, 05:36 AM
Replies: 1
Views: 2,922
Posted By vikramsg
There are webservices available for CCMS, CCT,...

There are webservices available for CCMS, CCT, CCMM and CCMA. The respective SDK documents lists the functionality and features and are available in the Avaya Devconnect website...
Forum: Contact Center Applications 09-07-2015, 01:41 AM
Replies: 1
Views: 2,424
Posted By vikramsg
AACC provides standard out of the box reports for...

AACC provides standard out of the box reports for Multimedia contacts as well.

Contacts Closed by Reason Code
Contacts Closed by Skillset
Contacts Details
Contacts Outstanding Detail...
Forum: Contact Center Applications 09-07-2015, 01:35 AM
Replies: 1
Views: 2,681
Posted By vikramsg
The Screen popup are configured on the Server and...

The Screen popup are configured on the Server and the configuration details are downloaded to AAAD when the agent launches it. From here on, the AAAD should already be aware of whether to do a Screen...
Forum: Contact Center Applications 07-27-2015, 02:53 AM
Replies: 1
Views: 2,648
Posted By vikramsg
Selecting the Email content from database.

the Email content are stored in cls.actions table. The column you should be interested are "Text" and "TextHTML". These are stored as Character Streams and retrieving them may not be straight...
Forum: Contact Center Applications 07-27-2015, 02:46 AM
Replies: 1
Views: 4,279
Posted By vikramsg
yes, The CCMT tool is now merged into the Service...

yes, The CCMT tool is now merged into the Service Pack bundle itself. Once you download the Service Pack from Avaya Support site, you can locate the CCMT tool inside the Service Pack under the...
Forum: Contact Center Applications 06-19-2015, 12:25 AM
Replies: 1
Views: 2,624
Posted By vikramsg
I think, If the MOH is played from AMS, then the...

I think, If the MOH is played from AMS, then the wireshark traces should be collected on both AMS and the Media Gateway or the far End SIP Endpoint (it may be a Gateway where the IP to TDM conversion...
Forum: Contact Center Applications 05-15-2015, 03:11 AM
Replies: 4
Views: 3,311
Posted By vikramsg
You can do it with CCMS SOA Webservices to get...

You can do it with CCMS SOA Webservices to get the INTRINSIC value of EXPECTED WAIT TIME. The CCMS SOA Webservices can be enabled via Server Configuration utility.
Forum: Contact Center Applications 05-15-2015, 02:58 AM
Replies: 3
Views: 5,540
Posted By vikramsg
I don't think this can be done directly. However...

I don't think this can be done directly. However you can explore the Recording done by Supervisors/Agents on Agent Greeting Application packaged with AMS. Ofcourse you need to have Agent Greeting...
Forum: Contact Center Applications 05-15-2015, 02:53 AM
Replies: 2
Views: 2,597
Posted By vikramsg
Not sure about it. But if you can throw more...

Not sure about it. But if you can throw more light on "earlier corrections in the CCT config files is overwritten" then may be we can get some direction on this.
Forum: Contact Center Applications 05-15-2015, 02:47 AM
Replies: 3
Views: 3,105
Posted By vikramsg
Please verify if the Master Script can be opened...

Please verify if the Master Script can be opened in the Flow Editor Mode.

1. Right Click on MasterScript and the select "Open in Flow Editor Mode".

Also, See if you can copy the server to Local...
Showing results 1 to 25 of 30
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