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Forum: Contact Center Applications 02-19-2016, 03:41 AM
Replies: 2
Views: 3,282
Posted By pradeept
You can use "deletecontact" storedrocedure and...

You can use "deletecontact" storedrocedure and you have provide "contacted" of the contact which you want to delete.
you can look into ASContact->progrmmability->storedprocedures->dbo.DeleteContact.
Forum: Contact Center Applications 09-10-2015, 05:31 AM
Replies: 2
Views: 4,408
Posted By pradeept
There are no SDK's Available for EMC. ...

There are no SDK's Available for EMC.

Regards,
Pradeep
Forum: Contact Center Applications 07-30-2015, 08:02 AM
Replies: 1
Views: 2,806
Posted By pradeept
It looks like an implementation question, so...

It looks like an implementation question, so please check with APS(Avaya Professional services) if it can be achieved.
Forum: Contact Center Applications 06-10-2015, 03:15 AM
Replies: 3
Views: 4,095
Posted By pradeept
missed to add related to DateTime ...

missed to add related to DateTime

@EventFiredDateTime='2015-06-10 08:31:37.747'....we need to provide current time when this query will be executed and it will be in UTC Format. Please provide...
Forum: Contact Center Applications 06-10-2015, 03:08 AM
Replies: 3
Views: 4,095
Posted By pradeept
Emails should be completed successfully then only...

Emails should be completed successfully then only it will allow us to delete email queue.
1.Agent should answer all emails exist in queue and we should be able to delete email queue.
2.We can...
Forum: Contact Center Applications 02-11-2015, 02:58 AM
Replies: 1
Views: 2,919
Posted By pradeept
Hi, You need to mention media director...

Hi,

You need to mention media director queue id in schedule of PCMS program. So that when we upload interactions it will refer to it and queue them to MD queue.

Regards,
Pradeep
Forum: Contact Center Applications 05-24-2012, 03:30 AM
Replies: 1
Views: 8,904
Posted By pradeept
Hi, MSCRM 2011 is not supported or tested...

Hi,

MSCRM 2011 is not supported or tested with CCE 5.0

Thanks,
Pradeep.
Forum: Contact Center Applications 12-30-2010, 07:03 AM
Replies: 3
Views: 17,740
Posted By pradeept
reply to cce database full

CCE 4.0 introduced a new database structure.

It’s design objectives were:
• Keep all relevant data for an interaction in the same physical location
• Archival of data should be...
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