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Forum: Contact Center Applications 05-21-2013, 06:56 AM
Replies: 0
Views: 6,900
Posted By jeanr
POM 2.5 login used to load "Local File" contact?

i'm using POM 2.5,
i'm trying to load contact from a file on the local server,the file is located in the local server under /home/craft but log file give me an error like it cannot acess to the...
Forum: Contact Center Applications 03-15-2013, 03:52 AM
Replies: 2
Views: 7,930
Posted By jeanr
Hello, yes i have created a pofile. I...

yes i have created a pofile.

I found the issue:
by default the Switch type is set to 'none', we have to manually set it to SIP 6 to display the telephony tab.

Forum: Contact Center Applications 02-18-2013, 09:42 AM
Replies: 2
Views: 7,930
Posted By jeanr
AAAD Telephony Tab

Hi all,
I have installed AACC with complement to Elite,
but on AAAD agent desktop ther is no telephony tab to enter ACM/Elite login and station
There is only multimedia tab.

I configured...
Forum: Avaya Aura & Unified Communications 11-26-2012, 09:05 PM
Replies: 2
Views: 14,471
Posted By jeanr
"change system-parameters customer-options" Disconnect !!

Hi all,
each time i launch the command "change system-parameters customer-options" ACM disconnect the session!
I tried with ASA, GEDI or putty and it stiil the same.
I wanted to enable Multiple...
Forum: Contact Center Applications 11-12-2012, 03:00 AM
Replies: 10
Views: 22,990
Posted By jeanr
ok, mail.smtp.aut=" and ...


those properties has been modified or added?
Because i can't find them on my file
Forum: Contact Center Applications 11-09-2012, 07:13 AM
Replies: 10
Views: 22,990
Posted By jeanr
I tried to follow the documentation AACC server...

I tried to follow the documentation AACC server administration Enabling SSL on the Email Manager with no success.
It is not the same procedure as tmerkouris one.

In my environnement AACC...
Forum: Contact Center Applications 11-05-2012, 07:50 AM
Replies: 1
Views: 8,328
Posted By jeanr

I'm configuring SSL for POP3 and SMTP between AACC and MS Exchange Mail Server.
I followed the documentation "AACC server administration" -"Enabling SSL on the Email Manager".
But it doesn't work....
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