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Search: Posts Made By: rellerbrock
Forum: Contact Center Applications 04-01-2011, 09:56 PM
Replies: 11
Views: 28,804
Posted By rellerbrock
The directory plugin works as our users do use...

The directory plugin works as our users do use that to populate the "to" field in emails for internal addresses they don't want to type.

I will look into disabling the Preview Contact services to...
Forum: Contact Center Applications 03-30-2011, 12:56 PM
Replies: 11
Views: 28,804
Posted By rellerbrock
When users log in, they are in an AUX state. They...

When users log in, they are in an AUX state. They have to make themselves available. On busy mornings, the agent login can take awhile. Making themselves available goes quickly.

You mention an...
Forum: Contact Center Applications 03-29-2011, 08:23 AM
Replies: 11
Views: 28,804
Posted By rellerbrock
Originally we didn't have emails poll...

Originally we didn't have emails poll continuously. I recently changed it so they would poll continuously. Unfortunately we had emails not get processed when the server restarted. It seemed like...
Forum: Contact Center Applications 03-22-2011, 06:18 AM
Replies: 11
Views: 28,804
Posted By rellerbrock
Are you talking changing the logging level at the...

Are you talking changing the logging level at the desktop? As this didn't affect everyone it's difficult to foresee who will have the issue. Changing it on everyone's is difficult as we have 125 CCE...
Forum: Contact Center Applications 03-14-2011, 06:12 AM
Replies: 11
Views: 28,804
Posted By rellerbrock
CCE 4.1.3 Email not delivering

We have an issue that occurs mainly on Monday mornings. Our Call Center opens at 8:00 a.m. so it is very busy right at 8. Usually we only get reports of slowness but today users would get the call...
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