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Forum: Contact Center Applications 07-16-2013, 12:05 AM
Replies: 0
Views: 6,449
Posted By fthelpdesk
CMS Customization Requirement

Dears,

I have got a requirement from customer to measure how fast the agent is answering the ACD Calls. within 3 rings == 15 seconds the agents should answer, and above this value, the agent will...
Forum: IP Telephony and Convergence 05-26-2013, 12:17 PM
Replies: 0
Views: 10,591
Posted By fthelpdesk
3rd Party SIP Phone with Session Manager Compatibility & issues

Dears,

I'm trying to connect any third party SIP softphone on an Android device to the Session Manager 6.3. After multiple failed trials to register the phone, I have successfully registered the...
Forum: IP Telephony and Convergence 04-27-2013, 10:54 AM
Replies: 2
Views: 9,559
Posted By fthelpdesk
Flare on Windows Requirements

Dears,

I'm trying to implement Flare on windows machine. It was registered to the Session Manager 6.3, but it was working only for Voice. If tried to make a video call, I'm getting the below...
Forum: Avaya Aura & Unified Communications 02-03-2013, 11:21 AM
Replies: 3
Views: 14,612
Posted By fthelpdesk
Can we have the (AUX-Auto-in...) buttons on 9650SIP Phone

Dears,

I have CM 5.2.1 & SES 5.2. Most of phones are H.323, while some of them are SIP. The customer wanted to utilize the buttons that usally used by the call center agent in the SIP Phone ===>...
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