Avaya Support Forums  

Go Back   Avaya Support Forums > Search Forums

Showing results 1 to 13 of 13
Search took 0.00 seconds.
Search: Posts Made By: cdele
Forum: Contact Center Applications 02-26-2017, 08:23 PM
Replies: 0
Views: 1,100
Posted By cdele
EMC WebChat, value for CustomerID always blank.

Hi,

After WebChatAsp initiated and desktop client already received it. I have a rule collect the parameter CustomerID but this parameter always blank. Is there anyway that this parameter to be...
Forum: Contact Center Applications 08-23-2016, 10:49 PM
Replies: 1
Views: 2,172
Posted By cdele
Any idea how to initiate using AAOD?

Any idea how to initiate using AAOD?
Forum: Contact Center Applications 08-22-2016, 09:09 PM
Replies: 1
Views: 2,172
Posted By cdele
Email Blasting in POM

Hi,

I'm new in Avaya development, Can someone give me a sample flow how to do this email blasting in POM? I check in devconnect but find only outbound voice.

Anything will be a big help....
Forum: IP Office Contact Center 07-20-2015, 08:05 PM
Replies: 1
Views: 1,720
Posted By cdele
Any idea on this element? Thanks.

Any idea on this element? Thanks.
Forum: IP Office Contact Center 07-20-2015, 07:54 PM
Replies: 5
Views: 4,006
Posted By cdele
Agent cannot select a number to call, dialer will...

Agent cannot select a number to call, dialer will trigger the callback and assign to available agent. Once the callback assign to the agent, he is the already the owner of the campaign until ended.
Forum: IP Office Contact Center 07-20-2015, 07:50 PM
Replies: 11
Views: 5,603
Posted By cdele
Thank you very much.

Thank you very much.
Forum: IP Office Contact Center 07-20-2015, 07:48 PM
Replies: 4
Views: 2,111
Posted By cdele
Yes. And I noticed the higher value the more...

Yes. And I noticed the higher value the more waiting time for the dialer to schedule the callback but I don't know what is the significant of this value to the dialer to trigger the callback

...
Forum: IP Office Contact Center 07-02-2015, 01:02 AM
Replies: 4
Views: 2,111
Posted By cdele
Thanks. Do you have any idea what is the...

Thanks.

Do you have any idea what is the definition of the field UPADATECOUNT in ODTRIGGER table?
Forum: IP Office Contact Center 07-01-2015, 08:00 PM
Replies: 4
Views: 2,111
Posted By cdele
Question Campaign Auto Delete after Process

Hi All,

Just want to check if there is a setting to auto remove the campaign after all destination already ended whether PRC or not.

All of my campaign still inside dialer even after 5 days
...
Forum: IP Office Contact Center 07-01-2015, 12:31 AM
Replies: 11
Views: 5,603
Posted By cdele
Just what to ask this question to clarify; ...

Just what to ask this question to clarify;

what is the meaning of this number

updatecount 23104002

inside odtrigger
Forum: IP Office Contact Center 06-30-2015, 10:04 PM
Replies: 8
Views: 6,242
Posted By cdele
what is the meaning of this number ...

what is the meaning of this number

updatecount 23104002

inside odtrigger
Forum: IP Office Contact Center 04-22-2015, 02:59 AM
Replies: 1
Views: 1,720
Posted By cdele
Start program element

Hi,

Is there anyone knows how to use the start program element.
I want to call the autodialer in this element.

Because my autodialer not working properly. I need to rerun autodialer...
Forum: IP Office Contact Center 04-21-2015, 03:30 AM
Replies: 1
Views: 1,692
Posted By cdele
Campaign List for Preview Dialer

Hi,

I'm new in this system, I created a campaign list as a preview dialer for me to check the numbers before dialing.

I would like to know how show the numbers I include inside the...
Showing results 1 to 13 of 13

 
Forum Jump

All times are GMT -7. The time now is 06:39 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.