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Forum: Contact Center Applications 03-23-2019, 02:34 AM
Replies: 0
Views: 508
Posted By algha10
IPOCC, Automatically transfer calls to another topic when agent / user disconnect.

Hi,
I want to redirect the caller to an IVR application over IPOCC once Agent finish conversation with Agent. Is it possible?
Scenario:
Step 1 : caller calls to a topic 7000
Step 2: Topic...
Forum: IP Office Contact Center 03-23-2019, 02:23 AM
Replies: 1
Views: 1,468
Posted By algha10
Hello Rajat, Have you found any solution or...

Hello Rajat,

Have you found any solution or work around for this ? , I have been struggling to do this for more than a month and the customer is frustrated now :(
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