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Search took 0.01 seconds. Search: Posts Made By: mcginp
Forum: Contact Center Applications 03-28-2018, 09:49 AM
Replies: 4
Views: 2,604
Posted By mcginp
Oh i'm sure its possible to do within CMS but the...

Oh i'm sure its possible to do within CMS but the tool is so antiquated and convoluted that it is easier just to get the raw data, store it into a database, and then have your database administrators...
Forum: Contact Center Applications 03-27-2018, 01:38 PM
Replies: 4
Views: 2,604
Posted By mcginp
You are better off connecting business objects or...

You are better off connecting business objects or something similar via odbc connection.
Forum: Avaya Aura & Unified Communications 03-08-2018, 06:50 AM
Replies: 8
Views: 6,214
Posted By mcginp
It definitely sounds like a certificate. ...

It definitely sounds like a certificate. Generally a server will continue to run on an old cert until a service is restarted or the server is rebooted.
Forum: Avaya Aura & Unified Communications 03-02-2018, 12:37 PM
Replies: 1
Views: 1,142
Posted By mcginp
That is a very loaded question. Do you have a...

That is a very loaded question. Do you have a call center utilizing CMS?
Forum: Contact Center Applications 02-10-2018, 09:29 AM
Replies: 1
Views: 1,413
Posted By mcginp
That is what i'm working on now except with CMS...

That is what i'm working on now except with CMS 17 and 18. From the documentation it seems to be possible. You just have to create the links between systems. The biggest thing is you have to pay...
Forum: Avaya Aura & Unified Communications 01-25-2018, 02:13 PM
Replies: 4
Views: 2,136
Posted By mcginp
Also found the end of services support for 9640G...

Also found the end of services support for 9640G October 7, 2019. You should have a discussion with your account manager about doing an overall upgrade to your phone system.
Forum: Avaya Aura & Unified Communications 01-25-2018, 02:07 PM
Replies: 4
Views: 2,136
Posted By mcginp
Just an fyi. 6.3 is going end of support in...

Just an fyi. 6.3 is going end of support in about 6 months.
Forum: Avaya Aura & Unified Communications 01-25-2018, 02:04 PM
Replies: 2
Views: 1,507
Posted By mcginp
The all table overrides the per location.

The all table overrides the per location.
Forum: Avaya Aura & Unified Communications 01-10-2018, 12:52 PM
Replies: 2
Views: 1,362
Posted By mcginp
you do this via system manager under session...

you do this via system manager under session manager>system status>user registrations
Forum: Messaging 01-10-2018, 11:25 AM
Replies: 4
Views: 21,045
Posted By mcginp
Please keep in mind CMM is a **** product that...

Please keep in mind CMM is a **** product that avaya gives away as a "freebie." If you want any real features such as being able to put in a subject line in the email you will be required to use AAM...
Forum: IP Telephony and Convergence 11-27-2017, 09:45 AM
Replies: 1
Views: 1,996
Posted By mcginp
For the one-x attendant platform it specifically...

For the one-x attendant platform it specifically says "Do not use M-Series Plantronics headsets with Avaya one-X Attendant. Use a Plantronics standard version headset." I assume your software would...
Forum: Avaya Aura & Unified Communications 11-21-2017, 05:41 PM
Replies: 1
Views: 1,085
Posted By mcginp
Yes. I believe the term is pilot number. You...

Yes. I believe the term is pilot number. You have to assign it in aura messaging. To save on licensing you could create a virtual extension with a cover path that points to aura messaging.
Forum: IP Telephony and Convergence 11-17-2017, 06:53 AM
Replies: 8
Views: 7,255
Posted By mcginp
Sounds like they are losing connectivity to your...

Sounds like they are losing connectivity to your clan/procr.
Forum: IP Telephony and Convergence 11-16-2017, 01:31 PM
Replies: 8
Views: 7,255
Posted By mcginp
Are they logged into or at the login screen?

Are they logged into or at the login screen?
Forum: IP Telephony and Convergence 11-07-2017, 02:26 PM
Replies: 6
Views: 2,976
Posted By mcginp
You normally do this via your dhcp scope options

You normally do this via your dhcp scope options
Forum: Avaya Aura & Unified Communications 11-02-2017, 01:31 PM
Replies: 7
Views: 22,543
Posted By mcginp
You should look into avaya equinox (requires...

You should look into avaya equinox (requires session manager). You can use equinox on IOS/Android devices then.
Forum: Avaya Aura & Unified Communications 10-31-2017, 06:37 AM
Replies: 1
Views: 991
Posted By mcginp
What is your current version? What version are...

What is your current version? What version are you upgrading to?
Forum: Avaya Aura & Unified Communications 09-30-2017, 07:12 AM
Replies: 1
Views: 1,724
Posted By mcginp
reload S8300D CM

I am faced with reloading an S8300D CM due to corruption, but the Avaya documentation is very sparse. Can someone explain the process in more detail?
Forum: Avaya Aura & Unified Communications 09-18-2017, 06:11 PM
Replies: 1
Views: 3,263
Posted By mcginp
I discovered I had to change the uniform dialplan...

I discovered I had to change the uniform dialplan for the extensions that were routed to session manager from using Net aar to Net ext. I then had to apply an adaption to the CLAN.

module name:...
Forum: Avaya Aura & Unified Communications 09-15-2017, 06:37 AM
Replies: 1
Views: 3,263
Posted By mcginp
IOS Equinox to Equinox issue

have a very strange issue regarding the Equinox IOS app and windows program. I log into a 9611g sip and call another 9611g sip without any issues. I log into an Equinox IOS app and call a 9611g sip...
Forum: Avaya Aura & Unified Communications 08-24-2017, 07:16 AM
Replies: 8
Views: 2,559
Posted By mcginp
I would suggest reading this pdf about vectoring....

I would suggest reading this pdf about vectoring. Might make your life a lot easier. https://downloads.avaya.com/css/P8/documents/100081995
Forum: Avaya Aura & Unified Communications 08-22-2017, 02:07 PM
Replies: 8
Views: 2,559
Posted By mcginp
Step 1 should be "goto step 2 if service-hours...

Step 1 should be "goto step 2 if service-hours not-in table x."
Forum: Avaya Aura & Unified Communications 08-22-2017, 07:14 AM
Replies: 8
Views: 2,559
Posted By mcginp
Well the service hours would be used in your...

Well the service hours would be used in your vectoring, so lets start with that.
Forum: Avaya Aura & Unified Communications 08-21-2017, 02:33 PM
Replies: 8
Views: 2,559
Posted By mcginp
can you provide more detail such as your call...

can you provide more detail such as your call flow?
Forum: Avaya Aura & Unified Communications 07-31-2017, 06:47 AM
Replies: 4
Views: 2,058
Posted By mcginp
h323 only allows you to log in one user at a...

h323 only allows you to log in one user at a time. So if you are logged into an h323 9611g phone and then log into a softphone using h323 you will be logged out of the 9611g phone. Make sense?
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