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Forum: Contact Center Applications 07-01-2013, 07:55 AM
Replies: 0
Views: 6,714
Posted By justinorod
Upgrading from Nortel SCCS 5.0 to AACC .3

Hello,

We have Nortel SCCS 5.0 system which we want to upgrade to AACC 6.3

Is it possible to do so? Can licenses also be migrated?


Rgds
Forum: Contact Center Applications 06-17-2013, 03:13 AM
Replies: 1
Views: 7,798
Posted By justinorod
AAAD 6.2 in Other Phone mode

Hi,


We have AACC 6.2 and we want to use it in Telecommuter mode. What is required to enable other phone login option in AAAD client.


Regards,
Justino Rodrigues
Forum: Contact Center Applications 06-11-2013, 12:33 PM
Replies: 1
Views: 8,054
Posted By justinorod
AAAD client Telecommuter mode

Hello,

We have AAACC 6.2 integrated with CM 6 sitting on MES platform. The requirement is to enable remote agent to login into AAAD client. Is there anyway we can achieve this, I read about...
Forum: Contact Center Applications 03-25-2013, 01:16 AM
Replies: 6
Views: 12,356
Posted By justinorod
Hello Valentim, If I'm not wrong what...

Hello Valentim,


If I'm not wrong what you suggest is to create custom field in OCMT and then use this custom field in MM administrator to lauch pop-up URL.

The following question is...
Forum: Contact Center Applications 03-22-2013, 12:56 AM
Replies: 5
Views: 10,570
Posted By justinorod
Michal, It will be little complicated to...

Michal,

It will be little complicated to get history details whether MM or voice in third party application except AAAD.

You should probably put your queries to DevConnect.


Rgds,...
Forum: Contact Center Applications 03-21-2013, 01:46 AM
Replies: 5
Views: 10,570
Posted By justinorod
Michal, To answer your first quetion, I...

Michal,

To answer your first quetion, I don't think WebCom SDK will help you retrieve any data it infact feeds the data (customer details) to CCMM DB.

Answer to your next quetion is yes, you...
Forum: Contact Center Applications 03-18-2013, 12:16 PM
Replies: 5
Views: 10,570
Posted By justinorod
Michal, If the contact created in CCMM DB...

Michal,

If the contact created in CCMM DB either by webinterface or by CC agent has phone number then all the subsequent voice calls from this number will be tagged alongwith multimedia records...
Forum: Contact Center Applications 03-13-2013, 01:52 AM
Replies: 6
Views: 12,356
Posted By justinorod
Screen pop-up for AACC outbound

Hello,


Can anyone tell how can we configure screen pop-up for outbound contacts.

Consideing the contact number as the parameter to be passed to DB for fetching customer details.

Has...
Forum: Contact Center Applications 03-08-2013, 06:21 AM
Replies: 3
Views: 9,793
Posted By justinorod
Thanks !! I was trying that with hostname...

Thanks !!

I was trying that with hostname of CM, even with entry in host file it won't work with hostname.

Do we have to add CM as a server in CCMA > Configuration ?
Forum: Contact Center Applications 03-07-2013, 12:08 PM
Replies: 3
Views: 9,793
Posted By justinorod
Configuring AAAD embedded softphone

Hello,

We have deployed AACC 6.2 with Deskphones and everything is working absolutely fine for voice as well as multimedia.

Customer now wants to enable softphone functionality of AAAD...
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