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Search took 0.01 seconds. Search: Posts Made By: khali33
Forum: Contact Center Applications 11-04-2021, 01:42 AM
Replies: 2
Views: 9,664
Posted By khali33
Run report of reason code by agent and in...

Run report of reason code by agent
and in criteria select monthly and choose the month you want
Forum: Contact Center Applications 11-04-2021, 01:33 AM
Replies: 1
Views: 7,090
Posted By khali33
Thanks god , I get it First from accs...

Thanks god , I get it
First from accs administration page go to multimedia, then open agent desktop configuration choose basic screen pop up then choose general intrinsic then check mark on screen...
Forum: Contact Center Applications 11-01-2021, 01:55 AM
Replies: 0
Views: 3,554
Posted By khali33
ACCS Webchat configuration

I need a document for how can i configure webchat in accs and because i see in avaya document it is only the configuration of the web server url and port how can connection occure between web...
Forum: Contact Center Applications 06-03-2021, 06:29 AM
Replies: 0
Views: 5,783
Posted By khali33
ACCS Last agent routing

How can make customer routed to the last agent that work with him if the call is disconnected and the customer call again
Forum: Contact Center Applications 09-10-2020, 01:52 AM
Replies: 1
Views: 7,090
Posted By khali33
ACCS Integration with any web based crm

How can make ACCS Integration with any web based crm?
Forum: Contact Center Applications 09-10-2020, 01:47 AM
Replies: 3
Views: 6,078
Posted By khali33
avaya communicator or avaya ix both are worked...

avaya communicator or avaya ix both are worked with accs r 7.1 and ipoffice r 11
Forum: Contact Center Applications 02-27-2020, 09:36 PM
Replies: 2
Views: 5,398
Posted By khali33
Avaya contact center select

1-How can make auto answer through avaya contact center select?
2-How can send avaya contact center select reports through email?
Forum: IP Telephony and Convergence 01-06-2020, 07:14 AM
Replies: 2
Views: 3,940
Posted By khali33
Thank you for your reply

Thank you for your reply
Forum: IP Telephony and Convergence 01-02-2020, 03:02 AM
Replies: 2
Views: 3,940
Posted By khali33
Auto answer on j 139

When trying make internal auto answer button on avaya j139 which registered on ipoffice r11 it appear as invalid
How can enable auto answer on j 139
Forum: Contact Center Applications 12-21-2019, 11:28 PM
Replies: 0
Views: 3,686
Posted By khali33
Avaya contact center select

Does avaya aura media server can deploying co-resident with avaya contact center select on windows server 2012 r2 with entry level physical server or it must be mid-level or high level server?...
Forum: IP Office Contact Center 06-22-2019, 06:32 AM
Replies: 0
Views: 4,473
Posted By khali33
Avaya workforce optimization select

We will deploy Avaya workforce optimization select with ipoffic and ipocc r9.1 but I cannot know where the license of avaya workforce will open .
Is it will open on the same server where the...
Forum: Small and Medium Business Communications 06-11-2019, 01:18 PM
Replies: 5
Views: 4,214
Posted By khali33
I cant change the time zone because the license...

I cant change the time zone because the license id will be changed
Forum: Small and Medium Business Communications 06-11-2019, 01:16 PM
Replies: 5
Views: 4,214
Posted By khali33
yes vmware time is correct

yes vmware time is correct
Forum: Small and Medium Business Communications 06-10-2019, 09:03 PM
Replies: 5
Views: 4,214
Posted By khali33
virtualized server edition time problem

We have deploy server edition as virtual machine with time zone (africa/cairo) but the time server edition time is offset by 30 minute from the real time and when i try to log into server edition as...
Forum: IP Office Contact Center 03-04-2019, 11:47 PM
Replies: 2
Views: 5,866
Posted By khali33
IPOFFICE Media manager

I able to replay recording for all user when i check replay all recording in web self administration tap in manager
but when try replaying recording for specific users by add them in other text box...
Forum: Small and Medium Business Communications 02-26-2019, 04:19 AM
Replies: 2
Views: 3,582
Posted By khali33
IPOFFICE Media manager

I can able to replay recording for all user when i check replay all recording in web self administration tap in manager
but when try replaying recording for specific users by add them in other...
Forum: Small and Medium Business Communications 09-27-2018, 02:33 AM
Replies: 1
Views: 3,537
Posted By khali33
Avaya call reporting for ipoffice

How can download Avaya call reporting for ipoffice?
Forum: Small and Medium Business Communications 07-01-2018, 03:44 AM
Replies: 0
Views: 3,220
Posted By khali33
Voicemail pro problem

We make upgrade to ipoffice from release 8 to release 10.1 and make migration of ip office customer call reporter (ccr) to ip office contact center(ipocc) after upgrading all feature work good and...
Forum: IP Office Contact Center 01-22-2018, 12:46 AM
Replies: 2
Views: 2,173
Posted By khali33
yes log in ipocc user interface as...

yes
log in ipocc user interface as administrator goto system >shift plan then adjust the time when you want wallboard be reset.
Forum: IP Office Contact Center 01-22-2018, 12:36 AM
Replies: 5
Views: 3,426
Posted By khali33
Thanks for everyone the problem is solved ,it was...

Thanks for everyone the problem is solved ,it was data corruption due to power failure
after recreate ipoffice sd card every thing work good.
Forum: IP Office Contact Center 01-11-2018, 08:14 AM
Replies: 5
Views: 3,426
Posted By khali33
Thank you for your reply i applied the...

Thank you for your reply
i applied the mentioned solution but it not work my problem is different few from the problem in the doc my case all calls external(either in state or out of state) or...
Forum: IP Office Contact Center 01-06-2018, 11:50 PM
Replies: 5
Views: 3,426
Posted By khali33
yes using it

yes using it
Forum: IP Office Contact Center 01-04-2018, 04:22 AM
Replies: 5
Views: 3,426
Posted By khali33
Ipocc ivr dtmf recognising error

- After ipocc server power failure.

-IVR stoped recognising the DTMF choise, just repeating announcement continuously, so all callers stacked in the call flow, and never went to the Agent Group....
Forum: IP Office Contact Center 09-11-2017, 02:00 AM
Replies: 2
Views: 2,975
Posted By khali33
When i free some disk space it work but the...

When i free some disk space it work but the problem is that all of the old recording are lost
Forum: IP Office Contact Center 09-10-2017, 04:53 AM
Replies: 2
Views: 2,975
Posted By khali33
Contact recorder problem

Contact Recorder for ip office delete all recording in storage path when the disk become full and didn't delete files on a FIFO (First In First Out) as it should be
Showing results 1 to 25 of 26
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