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Search: Posts Made By: daveaipo
Forum: IP Office Contact Center 12-11-2018, 02:33 AM
Replies: 0
Views: 431
Posted By daveaipo
Outbound Stats on Wallboard

Hi

Scratching my head here..

Trying to set up a wallboard for an outbound contact centre.
I am using a single level monitor table with a row for each agent.
I have added various agent stats...
Forum: Small and Medium Business Communications 04-13-2018, 09:46 AM
Replies: 1
Views: 3,045
Posted By daveaipo
Did you ever get this sorted?

Did you ever get this sorted?
Forum: IP Office Contact Center 10-27-2017, 08:00 AM
Replies: 0
Views: 910
Posted By daveaipo
Transfer to IPOCC over SCN

Hi

I am trying to transfer calls (manually) over an SCN to another site to ring in the IPOCC contact centre.
They dial a short code (666, their choice ;) ) which the feature is dial and the...
Forum: IP Office Contact Center 06-12-2017, 03:35 AM
Replies: 0
Views: 697
Posted By daveaipo
Web UI 'pop up'

Hi
I have had 1 agent (Supervisor) complain that sometimes after a call she will get a pop up for a split second.
She is trying to get a screenshot but she says it looks like a bunch of code and...
Forum: IP Office Contact Center 05-26-2017, 12:36 AM
Replies: 0
Views: 1,129
Posted By daveaipo
UI Problems

OK so we have a new IPOCC about to go live and we have some issues with the UI that may cause problems!

The customers uses Terminal Services and the Terminal server is in the cloud.
The host...
Forum: IP Office Contact Center 05-22-2017, 03:58 AM
Replies: 1
Views: 1,096
Posted By daveaipo
This has since been solved

This has since been solved
Forum: IP Office Contact Center 05-17-2017, 08:49 AM
Replies: 1
Views: 1,096
Posted By daveaipo
IVR database open/close

Hi

Trying to set up a database dip in an IVR, however every time I try to enable the scriptI get an error:-

No matching pair of Close Database for Open Database

I do have a close for the...
Forum: IP Office Contact Center 01-20-2017, 03:08 AM
Replies: 2
Views: 1,999
Posted By daveaipo
IPOCC Tags and variables

Hi

Does anyone know of a document that describes Tags and variables and their manipulation relationship to each other? Most of the documentation shows specific uses to achieve a particular task...
Showing results 1 to 8 of 8

 
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