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Forum: Contact Center Applications 02-03-2014, 04:21 AM
Replies: 5
Views: 14,836
Posted By chrde
While running an applicaiton report will solve...

While running an applicaiton report will solve the issue of skillsets going out of service, it is not solving the problem with Office Hours. It seems they are not taken into account on neither the...
Forum: Contact Center Applications 01-29-2014, 08:15 AM
Replies: 5
Views: 14,836
Posted By chrde
Hello Dgilli, Thanks for your feedback. I...

Hello Dgilli,

Thanks for your feedback. I totally agree. For our next projects we will not be using the contact router script for the reasons you mentioned. We just have to convince our customer...
Forum: Contact Center Applications 01-29-2014, 02:25 AM
Replies: 5
Views: 14,836
Posted By chrde
That is indeed working fine. However our customer...

That is indeed working fine. However our customer is also linking applications to CDN’s via the Contact Router script in the OD and they don’t want to change their way of working. Do you see any...
Forum: Contact Center Applications 10-31-2013, 08:07 AM
Replies: 5
Views: 14,836
Posted By chrde
AACC - Historical Reporting Skillset

Can someone tell me how the historical field "Answer delay" on skillset can be interpreted?

This is my scenario:

I send in a new email
In the realtime reporting (Skillset Report) I can see...
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