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Forum: Contact Center Applications 05-18-2015, 03:34 AM
Replies: 4
Views: 3,186
Posted By hergenmuelle
Here an example: Set up the ContactService...

Here an example:

Set up the ContactService WebServices in DIW:
"http://localhost:9070/SOAOI/scripting/services/ContactService?WSDL...
Forum: Contact Center Applications 05-18-2015, 02:46 AM
Replies: 4
Views: 3,186
Posted By hergenmuelle
CCMS SOAP WebServices.

CCMS SOAP WebServices.
Forum: Contact Center Applications 05-18-2015, 02:42 AM
Replies: 3
Views: 3,053
Posted By hergenmuelle
If the Master_Script was in ContactRouter or...

If the Master_Script was in ContactRouter or Application Flow format already then you could also try to export the Master_Script in Script format, verify the content, import it into the Local View...
Forum: Contact Center Applications 04-17-2015, 03:36 AM
Replies: 4
Views: 7,519
Posted By hergenmuelle
Latest list is available here: ...

Latest list is available here:
https://support.avaya.com/products/P0793/avaya-aura-contact-center/6.4.x
Select ‘Product Documents’
Select ‘Contact Center Portfolio Service Packs Compatibility’...
Forum: Contact Center Applications 03-26-2015, 03:31 AM
Replies: 1
Views: 5,691
Posted By hergenmuelle
One way to do that: select Originator, CountOf...

One way to do that:
select Originator, CountOf from (select distinct Originator, count(Originator) as CountOf from dbo.eCSRStat WHERE {fn TIMESTAMPDIFF(SQL_TSI_HOUR,LastTreatmentStamp,...
Forum: Contact Center Applications 01-27-2015, 12:48 AM
Replies: 2
Views: 2,623
Posted By hergenmuelle
The definition for the AACC: ContactTalkTime...

The definition for the AACC:
ContactTalkTime is described in
44400-117_05.03_AACC_Performance_Management_Data_Dictionary.
Dependent on the report type it is defined e.g. for the...
Forum: Contact Center Applications 01-19-2015, 12:49 AM
Replies: 3
Views: 2,997
Posted By hergenmuelle
The 64bit version of Windows offers both versions...

The 64bit version of Windows offers both versions of the IE - only the 32bit version is supported.
Forum: Contact Center Applications 12-23-2014, 12:59 AM
Replies: 2
Views: 2,553
Posted By hergenmuelle
Hi Tony, usually write access to the AACC...

Hi Tony,

usually write access to the AACC DB is not granted to BPs/customers.
What kind of data would you like to add ?

It is risky to modify it directly as there are cross references and...
Forum: Contact Center Applications 12-23-2014, 12:52 AM
Replies: 2
Views: 2,977
Posted By hergenmuelle
Hi Tony, there is no built in agent script...

Hi Tony,

there is no built in agent script functionality for inbound, email, WC but the easiest way would be to use a screen-pop launching a customized agent script in e.g. html format.

If...
Forum: Contact Center Applications 11-11-2014, 12:40 AM
Replies: 2
Views: 3,284
Posted By hergenmuelle
A workaround to delete these Campaigns is...

A workaround to delete these Campaigns is described in SOLN256182.
Forum: Contact Center Applications 10-02-2014, 01:46 AM
Replies: 4
Views: 4,223
Posted By hergenmuelle
Workaournd: DevConnect offers an Outbound...

Workaournd:
DevConnect offers an Outbound WebService SDK.
This can be used to look up ContactIDs based on e.g. phone numbers and close these contacts....
Forum: Contact Center Applications 09-22-2014, 11:48 PM
Replies: 1
Views: 3,734
Posted By hergenmuelle
P‐Intrinsics SIP Header: If your call‐associated...

P‐Intrinsics SIP Header: If your call‐associated information does not fit in the SIP UUI header information, you can use P‐Intrinsics header information to pass the information between SIP‐enabled...
Forum: Contact Center Applications 08-14-2014, 01:05 AM
Replies: 2
Views: 5,931
Posted By hergenmuelle
If this is a AACC solution then you can add UUI...

If this is a AACC solution then you can add UUI information to the call using HDX and the CCMS WebServices. Please refer to...
Forum: Contact Center Applications 06-25-2014, 01:00 AM
Replies: 1
Views: 3,440
Posted By hergenmuelle
Search for the customer record in AAAD. Under...

Search for the customer record in AAAD.
Under Details - select Edit - Phone.
Deselect Barred.
Forum: Contact Center Applications 06-03-2014, 03:57 AM
Replies: 2
Views: 3,605
Posted By hergenmuelle
This error occurs if the display can not be...

This error occurs if the display can not be exported to your local PC.
One way to fix it:
- download freeware Xming, e.g. version Xming-6-9-0-31
- install Xming on your PC
- enable X11 forwarding...
Forum: Contact Center Applications 05-26-2014, 01:35 AM
Replies: 2
Views: 4,197
Posted By hergenmuelle
I guess this is a AACC solution. Please check...

I guess this is a AACC solution.
Please check the 'Out Of Service Mode' in CCMA / Configuration / Skillset.
Make sure it is not set to transition for this skillset as it would mean no new calls are...
Forum: Contact Center Applications 03-31-2014, 01:22 AM
Replies: 5
Views: 8,716
Posted By hergenmuelle
One way to achieve this would be to create one...

One way to achieve this would be to create one skillset per single skill or combined skills, like:
Skillset_A
Skillset_AB
Skillset_ABC
etc.

Assign the skillsets to the agents and if it is an...
Forum: Contact Center Applications 03-26-2014, 06:13 AM
Replies: 4
Views: 4,156
Posted By hergenmuelle
Do you see the variable summary in CCMA ? If...

Do you see the variable summary in CCMA ?
If not then it could be that one or more values of the variables are not set correctly.
The values would have to be dumped/corrected (get back to me) and...
Forum: Contact Center Applications 02-04-2014, 12:58 AM
Replies: 6
Views: 12,340
Posted By hergenmuelle
Yes, it is the setting from Server Configuration...

Yes, it is the setting from Server Configuration - WS Open Interfaces.
Default values:
WS_username_gv: OpenWsUser
WS_password_gv: Password123
Forum: Contact Center Applications 01-13-2014, 01:40 AM
Replies: 6
Views: 12,340
Posted By hergenmuelle
The Contact Data is only available if it was part...

The Contact Data is only available if it was part of the initial incoming CDN call.
There is a workaround by using the WebService function getIntrinsicByName (number 3):

Back-end AAEP example:...
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