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Search: Posts Made By: parke92
Forum: IP Office Contact Center 06-14-2016, 01:05 PM
Replies: 1
Views: 1,944
Posted By parke92
No. There is no integration with the physical...

No. There is no integration with the physical phones for buttons.
Forum: IP Office Contact Center 03-28-2016, 03:09 PM
Replies: 10
Views: 5,774
Posted By parke92
Did you find a way to check if all agents are on...

Did you find a way to check if all agents are on break versus signed out? I have a customer that needs for us to check if all agents are logged out go to the operator however, if they are all on...
Forum: IP Office Contact Center 06-16-2015, 09:49 PM
Replies: 3
Views: 4,144
Posted By parke92
When you upgrade to IPOCC 9.1 you have to have a...

When you upgrade to IPOCC 9.1 you have to have a new license feature called FEAT_CIE_CC_BASE250. If you don't you will not be able to add any new agents.
Forum: IP Office Contact Center 05-13-2015, 06:40 AM
Replies: 6
Views: 3,037
Posted By parke92
IPOCC 9.1 Can't Create New Agents

For clarification I am also running the UI on the server but it also happens if I log onto the UI from a workstation.
Forum: IP Office Contact Center 05-13-2015, 06:40 AM
Replies: 6
Views: 3,037
Posted By parke92
IPOCC 9.1 Can't Create New Agents

I turned on all TRC_ filters and relaunched the UI and logged in with the service account and still nothing. I also do not see anything in TTConsole that represents an error.
Forum: IP Office Contact Center 05-12-2015, 08:21 PM
Replies: 6
Views: 3,037
Posted By parke92
IPOCC 9.1 Can't Create New Agents

New IPOCC 9.1 installation. Was able to upload agents via the spreadsheet / dataimport but when I go to the Agent tab in the UI, the create agent button is greyed out. This is with Service account as...
Forum: IP Office Contact Center 05-04-2015, 07:31 AM
Replies: 5
Views: 3,117
Posted By parke92
It is my understanding that the caller ID name is...

It is my understanding that the caller ID name is not a SIP delivered parameter. Since SIP messaging does not contain that in the delivery to IPOCC it will not be available.
Forum: IP Office Contact Center 04-22-2015, 08:31 AM
Replies: 2
Views: 3,884
Posted By parke92
Don't transfer inside of the IVR script but...

Don't transfer inside of the IVR script but simply set a custom task tag in the IVR script if the caller presses one. Then in the task flow analyze that task tag and if they pressed one, transfer to...
Forum: IP Office Contact Center 04-09-2015, 01:48 PM
Replies: 1
Views: 1,785
Posted By parke92
You can always take the variable from the...

You can always take the variable from the database and split it into two variables using the right and left string operators in the define variable element in the IVR. So you can use two define...
Forum: IP Office Contact Center 03-24-2015, 11:40 AM
Replies: 0
Views: 1,546
Posted By parke92
Screen-pop on Outbound

Is there a way to do screen-pop on outbound calls such as campaign calls? I don't see a way with the built in browser but if we used TaskWS can we do a custom client and screen-pop on the outbound...
Forum: IP Office Contact Center 01-30-2015, 03:52 PM
Replies: 3
Views: 3,154
Posted By parke92
You should be able to just add a task tag element...

You should be able to just add a task tag element to your telephony screen and display the calling number task tag.
Forum: IP Office Contact Center 01-29-2015, 11:38 AM
Replies: 3
Views: 2,006
Posted By parke92
It should be a privilege in the privileges for...

It should be a privilege in the privileges for that agent. Look under the email tab in the privileges for that user, and select automatic sign-on.
Forum: IP Office Contact Center 01-28-2015, 11:11 AM
Replies: 1
Views: 1,757
Posted By parke92
Callback by Agents

You can utilize the Abandoned call list to do this manually. You can utilize an announcement in the topic that simply states if you would like a callback your number has been recorded and an agent...
Forum: IP Office Contact Center 12-12-2014, 11:00 AM
Replies: 1
Views: 1,571
Posted By parke92
No. I ran into the same issue and was told by...

No. I ran into the same issue and was told by Avaya there was no way to do this in the current release. However, if you give the answer timer at least 1 second wait, the phone will ring once before...
Forum: IP Office Contact Center 11-24-2014, 07:38 AM
Replies: 0
Views: 1,456
Posted By parke92
IPOCC Zip Tone

Is there a way to configure zip tone for automatic answered calls in IPOCC? Right now agents do not get an audible notification of when a call has arrived to their headset.
Forum: IP Office Contact Center 11-19-2014, 12:42 PM
Replies: 8
Views: 5,308
Posted By parke92
I had to make mine (c.waitTotal%30)<29

I had to make mine (c.waitTotal%30)<29
Forum: IP Office Contact Center 11-14-2014, 08:23 AM
Replies: 3
Views: 2,216
Posted By parke92
IPOCC Inbound DNIS

How can IPOCC be setup to see the full DNIS number delivered to IPO? Right now the called number always shows up as the dialed short code and we don't have a way of seeing the full 800 number coming...
Forum: IP Office Contact Center 11-13-2014, 08:47 AM
Replies: 5
Views: 4,972
Posted By parke92
Reply not relevant to my question ... anyone else...

Reply not relevant to my question ... anyone else have any ideas?
Forum: IP Office Contact Center 11-10-2014, 11:59 AM
Replies: 5
Views: 4,972
Posted By parke92
IPOCC Screen-pop

Is there a way to change the browser push screen-pop in IPOCC UI to pop the url on answered event instead of alerting? Customer wants to use it but they do not want to create duplicate records in...
Forum: IP Office Contact Center 11-10-2014, 07:23 AM
Replies: 3
Views: 2,756
Posted By parke92
Is there any way to play a zip tone or origin...

Is there any way to play a zip tone or origin announcement when the call is auto answered?
Forum: IP Office Contact Center 10-09-2014, 08:20 AM
Replies: 3
Views: 2,756
Posted By parke92
Awesome. Thank you for the quick response.

Awesome. Thank you for the quick response.
Forum: IP Office Contact Center 10-08-2014, 12:37 PM
Replies: 3
Views: 2,756
Posted By parke92
Auto-Answer in IPOCC?

Can IPOCC be setup so the agents topic calls can be automatically answered when delivered to the agent?
Forum: IP Office Contact Center 08-05-2014, 12:42 PM
Replies: 5
Views: 8,260
Posted By parke92
I have experienced the same thing when using IP...

I have experienced the same thing when using IP Office Softhphone to test IPOCC IVR menus. It works fine if I dial from a hard phone but using IP Office Softphone it seems as if the DTMF tones are...
Forum: IP Office Contact Center 07-23-2014, 10:30 AM
Replies: 1
Views: 2,913
Posted By parke92
IPOCC with IP Softphone

Does IPOCC support the IPO IP Softphone as a voip station for the agents to use?

It seems as if IPO dynamically assigns a physical extension number to IPO Softphone registrations and they not...
Showing results 1 to 24 of 24

 
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