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Search: Posts Made By: christopherv
Forum: IP Office Contact Center 10-05-2015, 09:08 PM
Replies: 22
Views: 7,427
Posted By christopherv
How is the testing going?

How is the testing going?
Forum: IP Office Contact Center 09-24-2015, 02:01 AM
Replies: 22
Views: 7,427
Posted By christopherv
This is exactly what we require for a number of...

This is exactly what we require for a number of customers. Could you share the sample script once available.
Forum: IP Office Contact Center 02-18-2015, 01:27 PM
Replies: 0
Views: 1,464
Posted By christopherv
Embed one-X Portal in CCUI

Good Day,

We have a customer that want to us the presence capability from one-X Portal within the IPOCC UI. Using the Internet Browser element, I have added the one-X Portal address to the...
Forum: Enterprise PBX Communications Systems 09-11-2014, 04:46 PM
Replies: 1
Views: 7,460
Posted By christopherv
The number of channels are split between in and...

The number of channels are split between in and outbound. The reason for this is that outbound calls via SIP requires authentication to be provided prior to Skype allowing the call. To accomplish...
Forum: IP Office Contact Center 08-13-2014, 05:04 AM
Replies: 3
Views: 5,214
Posted By christopherv
Have a look at the IP Office Contact Center –...

Have a look at the IP Office Contact Center – Dialer Task Based Guide (https://downloads.avaya.com/css/P8/documents/100182219).
Forum: IP Office Contact Center 08-13-2014, 04:58 AM
Replies: 5
Views: 8,987
Posted By christopherv
I have been testing using IPO CC 9.0.3 and...

I have been testing using IPO CC 9.0.3 and Softphone 3.2.3.49.68975 and was able to run through multiple menus with DTMF inputs (ranging from 1 - 4 digits).

Have you had a look at the task based...
Forum: IP Office Contact Center 08-13-2014, 04:48 AM
Replies: 7
Views: 6,828
Posted By christopherv
The configuration is stored in the cc database,...

The configuration is stored in the cc database, so backing up the database is the only way. The task flows and IVR scripts can be exported.
Forum: IP Office Contact Center 08-06-2014, 04:58 PM
Replies: 7
Views: 7,138
Posted By christopherv
IPO CC Server IP Address Change

Once an IPO CC server has been installed and configured I am unable to use the AdjustHostname tool to update the system IP Address (changed due to network change). Other than re-installing, is there...
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