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Search: Posts Made By: digitalg
Forum: IP Office Contact Center 03-08-2018, 05:37 PM
Replies: 0
Views: 1,776
Posted By digitalg
monitoring VM button on UI interface

Could we create a button on the UI so that when a user or hunt group has a message, it could make a button light on the supervisor UI ?

ipocc 10.1
Forum: IP Office Contact Center 08-06-2017, 12:52 PM
Replies: 0
Views: 716
Posted By digitalg
music on hold

system 10.0 sp 4
I have 2 company into the same ipocc

is there a way that when I place a call on hold for agent A, that the customer listen to music from company A ?
Forum: IP Office Contact Center 02-13-2017, 07:40 AM
Replies: 2
Views: 1,140
Posted By digitalg
agent log off

ipocc 9.16

This is what my customer dream:

If an agent gets log off ( he didn't have the time to answer a call) The user cannot log back in by himself. A supervisor needs to log him back....
Forum: IP Office Contact Center 06-14-2016, 09:12 AM
Replies: 1
Views: 1,097
Posted By digitalg
external destination email notification

my call flow as at the end an external destination ( cell phone_)
Is there a way to program an email notification when the call hit the external destination ?
Forum: IP Office Contact Center 05-27-2016, 06:21 AM
Replies: 4
Views: 1,145
Posted By digitalg
yes I want to monitor in real time how many calls...

yes I want to monitor in real time how many calls have reach the external destination on the supervisor UI
Forum: IP Office Contact Center 05-26-2016, 01:44 PM
Replies: 4
Views: 1,145
Posted By digitalg
UI real time external destination

Is there a way to program a button on a supervisor UI to see how many external destination we have during the day ?
Forum: IP Office Contact Center 05-11-2016, 07:19 PM
Replies: 3
Views: 1,621
Posted By digitalg
issue fixed

issue fixed

decrease the queue factor to 0,5
Forum: IP Office Contact Center 05-10-2016, 01:04 PM
Replies: 0
Views: 918
Posted By digitalg
programming question

If my Sales agent receive a call, and transfer the call to another topic( the call was for another department). My agent lose is position in queue and may loose a sales. Can my agent receive the...
Forum: IP Office Contact Center 04-27-2016, 04:00 PM
Replies: 3
Views: 1,621
Posted By digitalg
cant transfer call back to a topic

topic = 7001
agent = 2000

During normal operation, if I have no available agents, I get MOH (music on hold)

This is my issue:

a call is answered by agent 2000, the agent want to...
Forum: IP Office Contact Center 04-27-2016, 01:06 PM
Replies: 3
Views: 1,107
Posted By digitalg
Canada mtl

Canada mtl
Forum: IP Office Contact Center 04-27-2016, 09:56 AM
Replies: 3
Views: 1,107
Posted By digitalg
lost password for Administrator UI

For no reason, the Administrator UI password has changed at my customer site.
Is there a way to retrieve that password ?
Forum: IP Office Contact Center 04-21-2016, 07:02 AM
Replies: 4
Views: 2,346
Posted By digitalg
I have deployed ipocc as a OVF template. I...

I have deployed ipocc as a OVF template.
I don't see in folder utilities adjusttimezone.exe
Forum: IP Office Contact Center 04-12-2016, 01:21 PM
Replies: 6
Views: 2,450
Posted By digitalg
where to find chat log

Where do I find the chat log ?
Forum: IP Office Contact Center 12-01-2015, 05:36 AM
Replies: 3
Views: 3,102
Posted By digitalg
when the agent has the UI open but not signed on...

when the agent has the UI open but not signed on on an agent group, the calls go to external destination, I want to keep my customer in waiting queue

In Nortel symposium, we had a button...
Forum: IP Office Contact Center 11-30-2015, 06:29 PM
Replies: 3
Views: 3,102
Posted By digitalg
how program not ready state (manual wrap up)

could someone tell me how to program not ready state (manual wrap up) ?
Forum: IP Office Contact Center 11-30-2015, 06:22 PM
Replies: 3
Views: 2,394
Posted By digitalg
thanks mnorst, ill give it a try!

thanks mnorst, ill give it a try!
Forum: IP Office Contact Center 11-27-2015, 06:37 AM
Replies: 3
Views: 2,394
Posted By digitalg
bypass blocking time

is there a way to bypass the blocking time?
is there an easy way to close the call center or forward to an external destination with a button on the UI of the supervisor ?

Like a Night Service...
Forum: IP Office Contact Center 11-27-2015, 06:29 AM
Replies: 3
Views: 2,546
Posted By digitalg
system is a dell r220 9.14

system is a dell r220
9.14
Forum: IP Office Contact Center 11-26-2015, 04:23 PM
Replies: 3
Views: 2,546
Posted By digitalg
Another Fallback question

My calls go to a vmpro module
I have an option (4) that transfer the call to a Topic

my question is: ,
When using assisted transfer, the caller will hear a short period of MOH before...
Forum: IP Office Contact Center 11-09-2015, 07:15 PM
Replies: 4
Views: 2,088
Posted By digitalg
will this affect report ?

will this affect report ?
Forum: IP Office Contact Center 11-09-2015, 12:42 PM
Replies: 1
Views: 2,328
Posted By digitalg
could not allocate all required licenses!

When I start the agent UI I get this message:
could not allocate all required licenses! Some functions are limited or unavailable!

Im able to log into the UI but this message is new since ive...
Forum: IP Office Contact Center 11-09-2015, 12:39 PM
Replies: 4
Views: 2,088
Posted By digitalg
Fallback question

My incoming call route point to a Topic(5000)
I programmed a fallback to a Hunt group

When the IPOCC is down, I get a busy tone.

What is the best practice to configure fallback ?
Forum: IP Office Contact Center 11-03-2015, 06:06 AM
Replies: 5
Views: 1,980
Posted By digitalg
can I use the feature ( call pickup members) on...

can I use the feature ( call pickup members) on the physical phone ?
Forum: IP Office Contact Center 11-02-2015, 06:12 PM
Replies: 5
Views: 1,980
Posted By digitalg
thanks kruegerb, can you use a call pickup in the...

thanks kruegerb, can you use a call pickup in the UI ?
Forum: IP Office Contact Center 11-02-2015, 12:22 PM
Replies: 5
Views: 1,980
Posted By digitalg
call coaching

how do you use the call coaching button on supervisor UI ?
Showing results 1 to 25 of 26

 
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