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Forum: Small and Medium Business Communications 09-23-2016, 10:05 AM
Replies: 5
Views: 4,494
Posted By rmagal
Plugin

A server edition class, and asked.
Forum: Small and Medium Business Communications 09-23-2016, 09:56 AM
Replies: 5
Views: 4,494
Posted By rmagal
one x outlook call assistant plugin

I was told that the call assistant one x plugin on office 2016 will only be supported on the new release 10. I was at a server edition and asked because i have a customer with the same problem.
Forum: Small and Medium Business Communications 12-03-2015, 01:06 PM
Replies: 5
Views: 16,458
Posted By rmagal
If the port is a line it CANNOT be changed for a...

If the port is a line it CANNOT be changed for a digital extension. What type of card is it? Normally ports 9-12 on either digital base or combo cards are designated for trunks (lines) and are not...
Forum: IP Office Contact Center 09-16-2015, 11:28 AM
Replies: 1
Views: 2,712
Posted By rmagal
I'm not sure why this happened. Cause, customer...

I'm not sure why this happened. Cause, customer lost internet, result IPO did not see SIP license in PLDS. Fix, cleared error and changed voicemail pro breakout option from topic 701 to sip extension...
Forum: IP Office Contact Center 08-28-2015, 01:43 PM
Replies: 1
Views: 2,712
Posted By rmagal
IPOCC SIP Extension not communicating with IPO

Yesterday my IPOCC customer called saying when callers hit the option for the call center (transfer to SIP Extension 699) it hangs up. It does exactly that. I noticed 2 things; 1. In system status I...
Forum: IP Office Contact Center 06-23-2015, 08:27 AM
Replies: 5
Views: 3,286
Posted By rmagal
Thanks, much appreciated, I found it in the...

Thanks, much appreciated, I found it in the Administration, Customer tab.
Forum: IP Office Contact Center 06-22-2015, 02:51 PM
Replies: 5
Views: 3,286
Posted By rmagal
I figured out Caller ID will display if entered...

I figured out Caller ID will display if entered in manually. Does anybody know if there is a way to import a CSV or ECEL file with this information? I have a company with thousands of clients who...
Forum: IP Office Contact Center 05-04-2015, 07:38 AM
Replies: 5
Views: 3,286
Posted By rmagal
Caller ID

I was able to get the Caller Id name to show in Realtime Abandoned Call List. I had to manual enter it in the Administration Configuration Telephone and Customer. This is for if an Agent has certain...
Forum: IP Office Contact Center 04-29-2015, 10:09 AM
Replies: 5
Views: 3,286
Posted By rmagal
Caller Id

Does anyone know why Caller Id Name (just the number) is not captured in IPOCC when it is displaying on the Agents physical phones? It is clearly being captured by the IPO. Please!?
Forum: IP Office Contact Center 04-15-2015, 07:57 AM
Replies: 9
Views: 6,878
Posted By rmagal
Ok, how about the historical call list counters....

Ok, how about the historical call list counters. I ran the reports (with the Topic, Abandoned Call list) and it only totals the calls. It does not show a list of calls, and of course this is what my...
Forum: IP Office Contact Center 04-14-2015, 02:46 PM
Replies: 1
Views: 1,927
Posted By rmagal
Agent Status

Can anyone help me change my output of the Agent Historical Reports counter totTlogin/Tel (Total time of Presence). I have attached a screenshot. How do I show the total in all hours and not days (24...
Forum: IP Office Contact Center 04-14-2015, 02:45 PM
Replies: 9
Views: 6,878
Posted By rmagal
This also just provides me the total. Is there a...

This also just provides me the total. Is there a way to get the full list? This is my first IPOCC customer and i'm really struggling to get the reports setup for the end user.
Forum: IP Office Contact Center 04-14-2015, 10:42 AM
Replies: 9
Views: 6,878
Posted By rmagal
Agent Status Reports

Can anyone help me change my output of the Agent Historical Reports counter totTlogin/Tel (Total time of Presence). I have attached a screenshot. How do I show the total in all hours and not days (24...
Forum: IP Office Contact Center 04-09-2015, 03:36 PM
Replies: 9
Views: 6,878
Posted By rmagal
Abandoned Historical Call Report

I have searched for the 3 Counters historical
totNCallListExt:
totNCallListSys:
totNCallListConv

and cannot find them in the list of counters in the Service, Reporting Filters.
Where...
Showing results 1 to 14 of 14

 
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