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Forum: IP Office Contact Center 06-05-2014, 03:58 PM
Replies: 9
Views: 5,678
Posted By chungt
Benny - the ability for an agent to do this is...

Benny - the ability for an agent to do this is controlled at Agent Privileges-Realtime Information. Ensure that the 'Callback from call list' checkbox is selected. By default it isn't.
Forum: IP Office Contact Center 05-28-2014, 05:39 AM
Replies: 1
Views: 3,956
Posted By chungt
Deleting archived emails in the UMARCHIVE database

Is there a recommended way to delete archived emails that have already been moved from the C3K database to the UMARCHIVE database? Say for example, we wish to delete emails that are more than a year...
Forum: Avaya Aura & Unified Communications 11-21-2013, 09:08 PM
Replies: 4
Views: 31,208
Posted By chungt
Solution Delivered A couple of additional configuration steps...

A couple of additional configuration steps required :

Select Users-Administrators-User Services–External Authentication

1) Configure Authentication Server, Provision LDAP Server = [Populate the...
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