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Search: Posts Made By: verma62
Forum: IP Office Contact Center 11-21-2016, 06:29 AM
Replies: 0
Views: 1,510
Posted By verma62
Call disconnected by Agent or caller

Hi All,

I am struggling to get the detail of calls to identify if the call was disconnected by Agent or by caller himself. This is for a call which is connected to Agent.

Tried to explore...
Forum: IP Office Contact Center 11-21-2016, 06:25 AM
Replies: 6
Views: 5,868
Posted By verma62
Hi Lebon, Thanks for your detailed...

Hi Lebon,

Thanks for your detailed description.

But I have a doubt here, steps 1-4 are absolutely ok and work without any issues.

Problem in step 5 is if in daily reports we define the to...
Forum: IP Office Contact Center 11-11-2016, 01:03 AM
Replies: 6
Views: 5,868
Posted By verma62
Hi Krugerb, I am trying to do it but facing...

Hi Krugerb,

I am trying to do it but facing some issues on which I am working. However I am not able to understand here is that when the email will be sent what will be the "FROM" address used.
...
Forum: IP Office Contact Center 11-09-2016, 06:51 AM
Replies: 3
Views: 6,412
Posted By verma62
Hi, Just to add I have faced one additional...

Hi,
Just to add I have faced one additional cause for same, but same was faced by team only once and thats in production enviornment suddenly.

You may also have to check the WebLM server, in case...
Forum: IP Office Contact Center 11-09-2016, 06:44 AM
Replies: 1
Views: 1,646
Posted By verma62
Hi Lebon, As such there is no option in IPOCC...

Hi Lebon,
As such there is no option in IPOCC to integrate with web services in IVR.

But can you please help me to understand what exactly want to achieve i.e. integration in IVR or with screen...
Forum: IP Office Contact Center 11-09-2016, 06:41 AM
Replies: 2
Views: 2,122
Posted By verma62
Hi tdamro, As per my knowledge IPOCC doesn't...

Hi tdamro,

As per my knowledge IPOCC doesn't have any option to include the language packs in IVR as we can do in AAEP. May be other users can share some knowledge on this.

For announcing the...
Forum: IP Office Contact Center 09-28-2016, 09:23 AM
Replies: 1
Views: 1,572
Posted By verma62
As far I am aware the minimum number of Agent...

As far I am aware the minimum number of Agent licenses required for IPOCC is 5.
Forum: IP Office Contact Center 09-27-2016, 12:19 PM
Replies: 5
Views: 3,505
Posted By verma62
Hi Schopdekar, Please help me to understand...

Hi Schopdekar,

Please help me to understand the statement "This feature needs ability to send emails without password. That needs to be done on your email server."

Does it means that on email...
Forum: IP Office Contact Center 09-27-2016, 12:15 PM
Replies: 11
Views: 4,746
Posted By verma62
Hi Nadee, its a web browser where you can open...

Hi Nadee,
its a web browser where you can open any web address(url) i.e. internal or external. Only condition is that url should be accessible from Agent's machine.
Forum: IP Office Contact Center 09-16-2016, 09:18 AM
Replies: 3
Views: 2,973
Posted By verma62
its possible in both the cases i.e. thick client...

its possible in both the cases i.e. thick client and web client.

As described by Mnorst you need development skills to achieve in Thick client.

However you have to carefully develop it because...
Forum: IP Office Contact Center 09-08-2016, 01:47 AM
Replies: 2
Views: 2,567
Posted By verma62
Hi Silvew, As far I am aware there is no...

Hi Silvew,

As far I am aware there is no option available in IPOCC to import the wdl files or invoke the web services.

Kindlt let me know if I am missing out anything
Forum: IP Office Contact Center 08-22-2016, 07:54 AM
Replies: 3
Views: 1,503
Posted By verma62
Hi Wpoh, The first thing I suggest to check...

Hi Wpoh,

The first thing I suggest to check is to go theorugh your chap logs. You can find there is your chap connection is successful or not. There may be multiple reasons for chap failure if...
Forum: IP Office Contact Center 08-17-2016, 12:50 AM
Replies: 1
Views: 2,211
Posted By verma62
Dear All, Have anyonce faced the challange...

Dear All,

Have anyonce faced the challange for the wait announcement with announcing queue position as above mentioned. Kindly share your inputs, it will a really help.

Thanks,
Rajat Verma
Forum: IP Office Contact Center 08-17-2016, 12:48 AM
Replies: 3
Views: 1,955
Posted By verma62
Thanks for your quick response and valuable...

Thanks for your quick response and valuable guidance as always. I was not able to access the system in last 3-4 days so didnt get chance to check this.

I will implement this and check the same....
Forum: IP Office Contact Center 08-13-2016, 05:40 AM
Replies: 1
Views: 2,211
Posted By verma62
Wait Announcement in Loop for position in queue

Hi All,

for retrieving the caller position in the queue I am using the sample script which gives the estimated wait time and position in queue. I am able to use that without any problem.

I have...
Forum: IP Office Contact Center 08-13-2016, 05:03 AM
Replies: 3
Views: 1,955
Posted By verma62
multiple group - Estimated Wait Time Announcement

Hi All,

I am able to use the sample IVR application for announcing estimated wait time without any issue. However in my application I have 2 Agent groups where call is transferred based in caller...
Forum: IP Office Contact Center 08-13-2016, 04:55 AM
Replies: 3
Views: 1,593
Posted By verma62
Hi, Even I had tried to find the same but...

Hi,

Even I had tried to find the same but the latest url I was able to find was in release note of 9.1.6
Forum: IP Office Contact Center 08-04-2016, 02:59 AM
Replies: 5
Views: 2,271
Posted By verma62
Thanks Sandesh! I tested with local IP...

Thanks Sandesh!

I tested with local IP address in lan enviornment and worked.

Thanks,
Rajat Verma
Forum: IP Office Contact Center 08-03-2016, 11:38 PM
Replies: 5
Views: 2,271
Posted By verma62
Hi Mnrost, Thanks a lot for your quick...

Hi Mnrost,

Thanks a lot for your quick feedback.

As per all the examples it seems that a public IP address is required, but still I believe it should work on private IP address as technically...
Forum: IP Office Contact Center 08-03-2016, 02:27 AM
Replies: 5
Views: 2,271
Posted By verma62
IPOCC SFDC ISA Settings

Dear All,

I am installing IPOCC connector in salesforce for providing call functionalities.

As per the document while configuring ISA on sales force I have to provide server information of...
Forum: IP Office Contact Center 07-25-2016, 07:34 AM
Replies: 6
Views: 1,780
Posted By verma62
Hi, I checked it but as far I understand the...

Hi,

I checked it but as far I understand the content in subject can't be validated while checking for conditions, and we have to rely on body content.

Am I missing anything?
Forum: IP Office Contact Center 06-30-2016, 07:48 AM
Replies: 6
Views: 1,780
Posted By verma62
Email Auto Reply (Only Once)

Hi All,

I have configured Auto Reply for an Email Topic and that is working fine.

However if customer again replies again on that mail the auto reply is sent again. Is there any configuration...
Forum: IP Office Contact Center 06-02-2016, 02:44 AM
Replies: 3
Views: 1,551
Posted By verma62
Hi, As far I know call will be sent to a...

Hi,

As far I know call will be sent to a single Agent only and not to multiple Agents.
However as suggested in earlier post you do can route the calls to Agent as priority by creating a topic...
Forum: IP Office Contact Center 06-02-2016, 02:41 AM
Replies: 3
Views: 2,016
Posted By verma62
Have you activated your task flow?

Have you activated your task flow?
Forum: IP Office Contact Center 06-02-2016, 02:38 AM
Replies: 1
Views: 2,198
Posted By verma62
Call Control on Agent Disconnect

Hi,
I want to redirect the caller to an IVR application over IPOCC once Agent finish conversation with Agent. Is it possible?
Scenario:
Step 1 : caller calls to a topic 7000
Step 2: Topic...
Showing results 1 to 25 of 59

 
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