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Search took 0.01 seconds. Search: Posts Made By: phemming
Forum: Contact Center Applications 06-17-2013, 03:46 AM
Replies: 4
Views: 11,114
Posted By phemming
Have you enabled cbc for the application and...

Have you enabled cbc for the application and looked at the output? it may give you an idea of what is happening.
Personally I prefer to use DIW when a large number of entries (over 50) is required...
Forum: Contact Center Applications 06-17-2013, 03:37 AM
Replies: 1
Views: 8,259
Posted By phemming
You need off site agent licenses for AACC

You need off site agent licenses for AACC
Forum: Contact Center Applications 06-17-2013, 03:34 AM
Replies: 1
Views: 8,522
Posted By phemming
It is supported on CM

It is supported on CM
Forum: Contact Center Applications 06-17-2013, 03:18 AM
Replies: 6
Views: 13,947
Posted By phemming
Thanks Simon, it happens every time a client...

Thanks Simon, it happens every time a client launches. My customer is happy to go with it as is at the moment and wait for 6.4 where the deployment should hopefully be simpler due to the "Single AAAD...
Forum: Contact Center Applications 06-06-2013, 07:00 AM
Replies: 6
Views: 13,947
Posted By phemming
The SignalProtocol key is only valid for CM...

The SignalProtocol key is only valid for CM according to docs

We've a customer who is publishing AAAD on Citrix as described in the docs, but on first launch every time it fails authentication,...
Forum: Contact Center Applications 05-13-2013, 06:53 AM
Replies: 2
Views: 7,941
Posted By phemming
We had a weblm license for the lab, I just put it...

We had a weblm license for the lab, I just put it in D:\ then browsed for it with LM config, but had to reboot the server for it to take effect.
Forum: Contact Center Applications 05-07-2013, 03:54 AM
Replies: 1
Views: 8,932
Posted By phemming
By default the agent who answers the first email...

By default the agent who answers the first email from a customer will own that customer. You can check who the preferred agent is by opening the customer details from AAAD and hover mouse over Take...
Forum: Contact Center Applications 03-07-2013, 03:44 AM
Replies: 8
Views: 13,075
Posted By phemming
Log into AAAD as a supervisor, used to give you...

Log into AAAD as a supervisor, used to give you the option to close multiple contacts in one go
Forum: Contact Center Applications 03-01-2013, 07:05 AM
Replies: 8
Views: 13,075
Posted By phemming
Hi Simon, two other reasons - CMF on...

Hi Simon,

two other reasons -
CMF on CCMS appears to be up but isn't
Route Point not acquired

Paul
Forum: Contact Center Applications 01-21-2013, 07:40 AM
Replies: 6
Views: 17,721
Posted By phemming
Is this related to license? Have you got...

Is this related to license?
Have you got network agent license, but not checked networking in Contact Centre Configuration on the license section?
In other wors it's trying to log a nodal agent in...
Forum: Contact Center Applications 08-30-2012, 02:36 AM
Replies: 6
Views: 13,947
Posted By phemming
Hi Simon, We did investigate this, but as...

Hi Simon,

We did investigate this, but as we don't have Citrix in the lab had to try on a customer site. We were not very successful (although we tried with NES CC6 and haven't pursued since)....
Forum: Contact Center Applications 07-23-2012, 03:53 AM
Replies: 2
Views: 7,991
Posted By phemming
Simon, There is a setting in CCMM...

Simon,

There is a setting in CCMM administration, general settings, is that the one?
Forum: Contact Center Applications 07-17-2012, 09:04 AM
Replies: 2
Views: 9,073
Posted By phemming
Solution Confirmed Thanks for the advice :)

Thanks for the advice :)
Forum: Contact Center Applications 07-17-2012, 05:36 AM
Replies: 2
Views: 9,073
Posted By phemming
Question Upgrade Multiple Servers to Single Server

We are about to upgrade a CC7 site to AACC.
Currently the site has 4 servers (one for each application), but as they only have 100 agents it has been decided to reduce the number of servers to one,...
Forum: Contact Center Applications 04-13-2012, 06:19 AM
Replies: 3
Views: 14,115
Posted By phemming
Using LOGGED AGENT COUNT can be inconclusive as...

Using LOGGED AGENT COUNT can be inconclusive as it is possible to put the Skillset into out-of-service or transition from Skillset configuration and still have agents logged in. (Example above should...
Forum: Contact Center Applications 04-03-2012, 03:45 AM
Replies: 3
Views: 14,115
Posted By phemming
Several ways to achive, but recommended is to use...

Several ways to achive, but recommended is to use OUT OF SERVICE intrinsic
Forum: Contact Center Applications 04-02-2012, 04:34 AM
Replies: 3
Views: 14,498
Posted By phemming
There is no supported way that I am aware of, you...

There is no supported way that I am aware of, you could set up scheduled tasks to shut down and start up the service (NET STOP emailmanager, NET START emailmanager), but very dangerous.
You need to...
Forum: Contact Center Applications 03-30-2012, 08:16 AM
Replies: 1
Views: 12,358
Posted By phemming
Global - unlimited Call - 100

Global - unlimited
Call - 100
Forum: Contact Center Applications 03-02-2012, 04:24 AM
Replies: 10
Views: 24,215
Posted By phemming
Sounds like configuration or firewall to me Can...

Sounds like configuration or firewall to me
Can you telnet to your email server from the MM server?
If not MM will never recieve emails
Forum: Contact Center Applications 02-29-2012, 02:51 AM
Replies: 4
Views: 12,463
Posted By phemming
Simon, The service provider IP is the CCMS...

Simon,

The service provider IP is the CCMS server IP address (as for CS1K)
For AACC SIP sites the only configuration in CCT admin is the Provider ID, all the rest is taken care of by configuring...
Forum: Contact Center Applications 02-24-2012, 06:28 AM
Replies: 2
Views: 12,436
Posted By phemming
Most common issue I've seen is the OAM_CMF...

Most common issue I've seen is the OAM_CMF Service on CCMS going to "sleep", if when you add the agent and specify a MM type it should get created in MM, voice only agents will not. Try adding a MM...
Forum: Contact Center Applications 02-22-2012, 06:23 AM
Replies: 2
Views: 11,212
Posted By phemming
Have you mapped the outgoing email address for...

Have you mapped the outgoing email address for the web chat skillset?
Forum: Contact Center Applications 02-22-2012, 06:19 AM
Replies: 2
Views: 11,633
Posted By phemming
Log on to AAAD as a supervisor, you can then mark...

Log on to AAAD as a supervisor, you can then mark the contact as closed
Forum: Contact Center Applications 02-16-2012, 08:32 AM
Replies: 4
Views: 14,430
Posted By phemming
Does the license you installed include ...

Does the license you installed include
__sip-conf __sip-dialog & __sip-annc & inst::auth?

They are the AMS licenses I believe
Forum: Contact Center Applications 02-01-2012, 07:52 AM
Replies: 2
Views: 11,655
Posted By phemming
Maxim, I had a similar problem (using CM6)...

Maxim,

I had a similar problem (using CM6) when I created a very simple script that didn't loop round.
I only wanted to check messages/music so I didn't do a check to see if a skillset was open,...
Showing results 1 to 25 of 28
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