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Forum: Contact Center Applications 03-15-2013, 12:16 PM
Replies: 1
Views: 10,017
Posted By fagrahek
Capture VDN and route if in table?

Anyone know how I can capture an incoming VDN in and route just like I would an ANI in the VRT table. i.e:

I have used up my VDN Variables so that is not an option.

Ideally it would be...
Forum: Contact Center Applications 12-26-2012, 05:45 AM
Replies: 1
Views: 10,257
Posted By fagrahek
Use Auto Answer with IP Agent in telecommute mode?

Is there a way to use Auto Answer with IP Agent in telecommute mode? When we set the agents option to Auto Anser - ACD the agent cannot log in.
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