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Forum: Contact Center Applications 11-01-2011, 03:33 AM
Replies: 22
Views: 60,351
Posted By rsboom
Run into the same issue. What i did is apply...

Run into the same issue.

What i did is apply patch:
1)AvayaAura_CCMA_6.1.203.1
2)And then login to server utility
3)And then i was able to login into CCMA without errors.
Forum: Contact Center Applications 01-19-2011, 07:28 AM
Replies: 4
Views: 27,341
Posted By rsboom
do not forget: Calls coming in and are still...

do not forget:
Calls coming in and are still busy when going to a new interval will be counted as ACD call on the new interval and not the interval on which it is arrived.

EX: 3 calls comin on...
Forum: Contact Center Applications 01-19-2011, 07:23 AM
Replies: 2
Views: 22,354
Posted By rsboom
for 1 and 2: Have you used the "Ref Client" to...

for 1 and 2: Have you used the "Ref Client" to test all the features?
for 3: i don't know, sorry.
Forum: Contact Center Applications 01-19-2011, 03:24 AM
Replies: 3
Views: 18,295
Posted By rsboom
Thank you for your detailed reply! Will look into...

Thank you for your detailed reply! Will look into it and reply a little later...
Forum: Contact Center Applications 12-20-2010, 07:06 AM
Replies: 3
Views: 18,295
Posted By rsboom
CCE database full

We have a customer with CCE 4.1.1

The database ASMSData1 is full, how can we correctly delete/archive parts of the database so the customer has recent information. (it is limited to 4GB, due to...
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