Forum: IP Office Contact Center
10-20-2018, 07:20 PM
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Replies: 0
Views: 1,245
Agent semms to be logged but actually not
The issue: right after installation I login Agent for the first time. The application starts, accepts agent's credentials. Than I log Agent in to some group.
The application has green light on...
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Forum: Small and Medium Business Communications
10-03-2018, 03:38 AM
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Replies: 4
Views: 3,625
I found the reason
You need to connect the phone for this user extension and reboot One-X Portal
After that it starts to work correctly and refuses the login if the phone is not connected with clear message "You...
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Forum: Small and Medium Business Communications
09-28-2018, 06:18 AM
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Replies: 4
Views: 3,625
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Forum: Small and Medium Business Communications
05-20-2018, 05:13 PM
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Replies: 3
Views: 15,620
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Forum: Avaya Aura & Unified Communications
05-18-2018, 10:09 AM
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Replies: 1
Views: 2,407
ASBCE rport RFC 3581
Does ASBCE support rport function?
rport is described in RFC 3581 as noted below.
RFC 3581 Symmetric Response Routing August 2003
purposes,...
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Forum: Avaya Aura & Unified Communications
05-18-2018, 10:07 AM
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Replies: 4
Views: 5,444
managed to chane M1 but not DNS
thx, I managed to change M1 IP using SBCEConfigurator.py command.
I also tried to changed DNS
But command I used
SBCEConfigurator.py change-dns-ip-fqdn
My Input
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Forum: Avaya Aura & Unified Communications
05-14-2018, 04:22 PM
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Replies: 4
Views: 5,444
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Forum: Avaya Aura & Unified Communications
05-11-2018, 04:55 PM
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Replies: 4
Views: 5,444
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Forum: Small and Medium Business Communications
02-08-2018, 11:52 AM
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Replies: 0
Views: 1,190
Web Manager does not open IP500V2
What could it be? I have IP500V2 fully in operation (licenses OK, phones are connecter etc).
I try to open IP500V2 Control Unit with Web Manager.
At first step IP500V2 replies with...
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Forum: Contact Center Applications
12-22-2017, 08:00 AM
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Replies: 0
Views: 1,875
ACCS and Wallboard
Dear ACCS gurus!
Any information re ACCS and Wallboard?
Description, connection, administration?
Thanks in advance
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Forum: Contact Center Applications
08-31-2017, 08:51 AM
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Replies: 1
Views: 3,005
Proble solved
The reason was in incorrect OD script request to the database.
The real problem is that CCMS (or OD) provides no indication of the problem - just sends nothing to the database.
The...
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Forum: Contact Center Applications
08-30-2017, 01:57 PM
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Replies: 1
Views: 3,005
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Forum: Contact Center Applications
08-29-2017, 07:44 PM
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Replies: 2
Views: 2,163
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Forum: Contact Center Applications
08-16-2017, 12:06 PM
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Replies: 2
Views: 2,163
Sip Gateway Monitor Console default Password
if anybody knows this? When you launch ACCS SGM there is a console tab, protected by password.
What is default password there? I did't manage to find anywhere in a documentation.
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Forum: Contact Center Applications
08-14-2017, 10:03 AM
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Replies: 0
Views: 1,706
ACCS database access
Can I access ACCS database from my PC (or from ACCS server, does not matter) with some client? I need :
1) View data in database
2) Import data to other application
3) Search for...
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Forum: Contact Center Applications
08-09-2017, 03:22 AM
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Replies: 1
Views: 2,145
Can not import application in OD
When I try to inport application, I always get error: "There is no CCMS selected"
But OD interface does not show any CCMS to select, the window bot where CCMS is supposed to be shown is always...
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Forum: Small and Medium Business Communications
08-04-2017, 06:15 AM
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Replies: 0
Views: 1,422
User audit log
where and how can I see specific user's activity in my system?
The task - after installation of ACCS, the contact center software automatically creates agents in IP Office. Thet is done under...
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Forum: Small and Medium Business Communications
07-29-2017, 03:53 PM
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Replies: 0
Views: 1,339
One-X portal is starting forever...
I have Server Edition and it was all ok.
All over a sudden, I noticed that my One-X portal application is always in "yellow" state - starting, but never starts.
No alarms, but CSTA and...
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Forum: Contact Center Applications
07-26-2017, 04:36 AM
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Replies: 3
Views: 2,660
here is what I found in the docs:
Configuring a Reporting Server
About this task
Configure a reporting server for peer-to-peer Instant Messaging and voice history.
But I don't know how to get (download) this statictic from...
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Forum: Contact Center Applications
07-17-2017, 08:02 AM
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Replies: 1
Views: 1,540
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Forum: Contact Center Applications
07-17-2017, 07:52 AM
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Replies: 3
Views: 1,901
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Forum: Contact Center Applications
07-17-2017, 07:49 AM
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Replies: 2
Views: 2,368
ACCS Agent Panel
I can only talk about Agent Desktop - as far as I am aware, customization is not supported. It looks as designed without possibility to change much. You can writhe your own Agent application using...
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Forum: Small and Medium Business Communications
06-30-2017, 08:47 AM
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Replies: 3
Views: 2,465
Skype for business massive installation
Imagine, customer wants to install S4B plugin on to 1000 PCs (not real case, but)
The question - is there any possibility to automate this process?
How to avoid manual 1000 times...
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Forum: Small and Medium Business Communications
06-28-2017, 11:32 AM
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Replies: 5
Views: 3,218
Resolved - the password
Yes, correct - the reson was password. But I was trying hard, I was suspecting the password and tried to change them many times and failed.
What I was doing wrong - I used Web Manager to...
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Forum: Contact Center Applications
06-28-2017, 03:43 AM
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Replies: 3
Views: 2,660
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