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Search: Posts Made By: ayrscott
Forum: Avaya Aura & Unified Communications 03-13-2014, 12:08 PM
Replies: 1
Views: 4,727
Posted By ayrscott
Direct SIP integration between CM and AAM

I have CM 6.2 with AAM 6.2 using direct integration and all is working well except for when the AAM tries to call out the AAM thinks the call out was successful but the call is never made. When...
Forum: Messaging 03-13-2014, 11:49 AM
Replies: 8
Views: 20,372
Posted By ayrscott
I have made all past this but appreciate the...

I have made all past this but appreciate the help.....

I have actually figured out the fix to this......While looking through solutions for other issues with SIP trunking,I found a problem with...
Forum: Messaging 03-06-2014, 10:52 AM
Replies: 8
Views: 20,372
Posted By ayrscott
A few more details......This only occurs when a...

A few more details......This only occurs when a call has been placed in queue and then not answered then transferred to the RONA VDN and placed in queue again and not answered then sent to the vector...
Forum: Messaging 03-04-2014, 09:27 PM
Replies: 4
Views: 13,428
Posted By ayrscott
Solution Confirmed Dineshan - That worked....appreciate the help!!!!

Dineshan - That worked....appreciate the help!!!!
Forum: Messaging 03-04-2014, 04:34 PM
Replies: 8
Views: 20,372
Posted By ayrscott
After checking the call records it appears that...

After checking the call records it appears that on calls coming from the vector are passing the messaging hunt group extension number and not the extension defined in the messaging step. Incoming...
Forum: Messaging 02-27-2014, 11:55 AM
Replies: 8
Views: 20,372
Posted By ayrscott
AAM 6.2 unable to transfer to mailbox from a vector in CM

Need some help...I have a vector that contains a messaging step to a mailbox. When AAM answers the call it says please enter the mailbox number. However, if I call the station directly or call the...
Forum: Messaging 02-27-2014, 11:44 AM
Replies: 2
Views: 7,428
Posted By ayrscott
Just an FYI for everyone. That message only plays...

Just an FYI for everyone. That message only plays if you have Reach me activated for that mailbox.
Forum: Messaging 02-25-2014, 09:33 PM
Replies: 2
Views: 7,428
Posted By ayrscott
AAM 6.2 Personal greetings

When a call comes into a station and it covers to AAM prior to playing the personal greeting the system plays "Extension name did not answer, to leave a message press * ". Does anyone know how to...
Forum: Messaging 01-31-2014, 12:38 AM
Replies: 4
Views: 13,428
Posted By ayrscott
We're using the Avaya Message Store and the error...

We're using the Avaya Message Store and the error I am getting is on the Client PC. I'll have to try and see if it works if I disable testing the connection. Thanks
Forum: Messaging 01-30-2014, 06:26 PM
Replies: 4
Views: 13,428
Posted By ayrscott
AAM 6.2 Outlook Integration

I am installing Aura Messaging 6.2 and when configuring the Outlook integration I enter the messaging server name I get the error:

Send test email message: The server responded: 421. 4.3.2 Service...
Forum: IP Telephony and Convergence 06-20-2013, 04:15 PM
Replies: 1
Views: 8,781
Posted By ayrscott
Upgrading MBT 5.2.1 to ME 6.2

Been unable to find the complete instructions for upgrading the LSPs I have connected to the MBT 5.2.1 that I am upgrading to ME 6.2.

I found one set of instructions that said I physically had to...
Forum: Contact Center Applications 04-10-2013, 10:10 AM
Replies: 0
Views: 7,502
Posted By ayrscott
Calls not routing past Skill Level 1

Customer has CM 5.2 and has EAS enabled. Their call center has been taking calls with no problems for the longest time and without any changes being made, if a call rings in and an agent with a skill...
Forum: IP Telephony and Convergence 01-24-2013, 12:39 PM
Replies: 4
Views: 13,030
Posted By ayrscott
After many hours of working on this, I ran...

After many hours of working on this, I ran wireshark and found that I am getting an error from the DHCP Server. I am getting 'Server name option overloaded by DHCP'. Has anyone else run into this...
Forum: IP Telephony and Convergence 01-24-2013, 12:35 PM
Replies: 4
Views: 13,030
Posted By ayrscott
Plenty of leases left

Plenty of leases left
Forum: IP Telephony and Convergence 12-20-2012, 11:09 AM
Replies: 4
Views: 13,030
Posted By ayrscott
DHCP Issue

I have a customer that recently had their DHCP server replaced and since that time the existing 4621 IP phones will renew their lease with no problem but if a phone is unplugged and then plugged back...
Forum: Messaging 06-01-2012, 06:58 PM
Replies: 1
Views: 13,495
Posted By ayrscott
MM 4.0 Service Packs

I currently have a customer that has a MM 4.0 with SP2 installed. I am trying to update the service packs but I cannot seem to find the update to go from SP2 to SP3. MM400301.exe is looking for a...
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