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Forum: Contact Center Applications 07-17-2012, 08:45 AM
Replies: 1
Views: 6,587
Posted By mjervis01
CCE5.0 and SQL2008 Standard

I am trying to re-install CCE5 on a new server and the client has upgraded to SQL2008 Standard on a separate server.
I have succesfully installed and connected to the ASMS Control and Contact...
Forum: Messaging 05-21-2012, 07:31 AM
Replies: 1
Views: 14,302
Posted By mjervis01
MM - Lotus Notes to Exchange migration

Hi, we have a client that has Modular Messaging with Lotus integration. They are migrating away from Lotus towards Exchange and would like to keep MM.
Is this a simple migration for MM or do we need...
Forum: Avaya Aura & Unified Communications 05-10-2012, 04:33 AM
Replies: 1
Views: 12,214
Posted By mjervis01
CM in Germany

Hi, is it possible to change the language on the CM programming screens?
A client has an office in Germany and has requested that the programming is in German rather than English and that the fields...
Forum: Avaya Aura & Unified Communications 04-18-2012, 07:40 AM
Replies: 1
Views: 14,369
Posted By mjervis01
Deleting Contacts in Flare Communicator for IPad

Hi, does anyone know how to delete local contacts in IPad Flare Communicator. I have added users by Enterprise Search and tapped the + key to add them as a local contact but now cannot remove them....
Forum: Contact Center Applications 12-02-2011, 02:10 AM
Replies: 2
Views: 16,289
Posted By mjervis01
Thanks for the reply/. Do you know the rational...

Thanks for the reply/. Do you know the rational behind this ?
I have to go back to the client and explain why two supervisors show two different stats for the same agent
Forum: Contact Center Applications 11-29-2011, 02:36 AM
Replies: 2
Views: 16,289
Posted By mjervis01
CCE5 presence Issue

Hi, we have a client that is running CCE5. When the supervisors look at the Presence tab, the agents times are based on when the supervisor logs in rather than the agent state. For instance, a...
Forum: Contact Center Applications 06-20-2011, 02:38 AM
Replies: 1
Views: 15,533
Posted By mjervis01
CCE with Lotus Notes

Has anyone managed to get CCE 5 working with Lotus Notes?
I have configured everything correctly and can get emails delivered to the agent but cannot get auto-replies to work. The Control Panel...
Forum: Contact Center Applications 03-31-2011, 05:06 AM
Replies: 1
Views: 13,894
Posted By mjervis01
CCE ASMSData Issue

I have an issue with CCE Preview Dialler Database.
If you delete a record from the interactions list in the CCE Control Panel (To keep it tidy), the interaction record and call stats etc remain in...
Forum: Contact Center Applications 02-23-2011, 08:24 AM
Replies: 3
Views: 16,896
Posted By mjervis01
CCE Preview Contact Stopping

I am running CCE 5.0.1 with Preview Contact. All works well for a day but when then contacts stop getting delivered even though there are interactions waiting to be queued. This usually happens...
Showing results 1 to 9 of 9

 
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