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Search: Posts Made By: mzaki
Forum: IP Office Contact Center 01-04-2016, 06:59 AM
Replies: 2
Views: 5,526
Posted By mzaki
IVR not working in IPOCC

Hi All,
I made a task flow with an IVR script, the call disconnects once it reaches the IVR without even playing the IVR announcement.
when I remove the IVR from the task flow & connect the caller...
Forum: Small and Medium Business Communications 07-15-2015, 08:57 AM
Replies: 3
Views: 2,725
Posted By mzaki
can not retrieve from Oracle database

Hi all,
I have a customer who wants the caller to be directed to a group based on his preferred service path automatically based on his CLID.
the customer has an Oracle dbase with the customers...
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