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Search: Posts Made By: mvestal
Forum: Contact Center Applications 07-26-2019, 10:54 AM
Replies: 1
Views: 1,886
Posted By mvestal
You're correct, there are only 10 priority levels...

You're correct, there are only 10 priority levels you can use in AACC to control the order in which your outbound calls are handled. Setting the agent priorities 1-48 will not impact the order the...
Forum: Avaya Aura & Unified Communications 02-04-2013, 10:47 AM
Replies: 2
Views: 13,510
Posted By mvestal
We opened a ticket with Avaya and the response...

We opened a ticket with Avaya and the response was to use the procedure I described. I assume they will update the AAAD guide, but I don't recall if they committed to doing that or now.
Forum: Contact Center Applications 01-22-2013, 07:35 AM
Replies: 0
Views: 7,294
Posted By mvestal
How to Replace AMS Element Manager Certificate

Does anyone know how to go about changing the AMS Element Manager SSL certificate to one that has been generated for our specific AMS Element Manager URL and signed by a trusted authority?

We can...
Forum: Contact Center Applications 06-20-2012, 09:10 PM
Replies: 3
Views: 14,707
Posted By mvestal
Cool AACC Multimedia Complement to Elite

We've just installed AACC as a multimedia complement to Call Center Elite and we're having some phones with the AAAD integration to the phones.

First, we cannot perform a supervised transfer or...
Forum: Avaya Aura & Unified Communications 06-20-2012, 09:07 PM
Replies: 2
Views: 13,510
Posted By mvestal
Cool AACC Multimedia Complement to Elite

We've just installed AACC as a multimedia complement to Call Center Elite and we're having some phones with the AAAD integration to the phones.

First, we cannot perform a supervised transfer or...
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